At a Glance
- Tasks: Lead community safety initiatives and support vulnerable individuals in thriving communities.
- Company: Join Rochdale Boroughwide Housing, a pioneering mutual housing society.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and wellness perks.
- Other info: Be part of a diverse team committed to inclusion and positive change.
- Why this job: Make a real difference in people's lives and shape safer communities.
- Qualifications: Experience in community safety and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Rochdale
Contract: Full Time (36.25 hours per week), Permanent
Rochdale Boroughwide Housing is looking for an experienced and inspiring Community Safety Service Manager to lead our Community Safety Service and make a meaningful difference to the lives of our customers and communities. This is a high-profile leadership role responsible for shaping and delivering services across anti-social behaviour, domestic abuse, safeguarding, tenancy enforcement and community risk management. You'll play a pivotal role in ensuring customers feel safe in their homes, vulnerable individuals receive the support they need, and communities can thrive.
As our subject matter expert for community safety, domestic abuse and safeguarding, you'll provide strategic leadership, drive continuous improvement and work with partners across the region to deliver positive outcomes for customers.
As Community Safety Service Manager, you will:
- Lead and develop a high-performing team responsible for community safety, anti-social behaviour, domestic abuse, safeguarding and tenancy enforcement services.
- Drive a proactive, victim-centred and intelligence-led approach to service delivery, ensuring customers receive the right support at the right time.
- Provide expert advice and guidance to colleagues, senior leaders and stakeholders on community safety, safeguarding and domestic abuse matters.
- Oversee the management of complex and high-risk cases, balancing support, prevention and enforcement interventions.
- Lead the organisation's safeguarding arrangements, ensuring robust governance, oversight and quality assurance processes are in place.
- Ensure effective responses to domestic abuse, vulnerability, exploitation, hate incidents and tenancy-related harm.
- Develop policies, procedures and service standards that support excellent customer outcomes and regulatory compliance.
- Manage budgets, contracts and resources effectively, delivering value for money and operational excellence.
- Build and maintain strong partnerships with local authorities, Greater Manchester Police, safeguarding boards, health partners and support agencies.
- Use performance data, customer insight and emerging trends to inform decision-making and drive continuous improvement.
What We're Looking For
You'll be an experienced leader with a strong background in community safety, housing management, safeguarding or related field. You will have:
- Significant experience managing community safety, anti-social behaviour, tenancy enforcement or similar services.
- Experience leading safeguarding and domestic abuse services and interventions.
- A strong understanding of housing legislation, safeguarding responsibilities, anti-social behaviour legislation and regulatory requirements.
- Experience managing complex, sensitive and high-risk cases.
- Proven leadership experience with the ability to motivate, develop and support high-performing teams.
- Experience of managing budgets, contracts and operational resources.
- Excellent partnership-building, influencing and stakeholder management skills.
- Strong analytical and decision-making abilities, with a focus on achieving positive outcomes for customers.
- A full UK driving licence and access to a vehicle for business use is required.
- A relevant housing, community safety or safeguarding qualification (such as CIH Level 4 or above) is desirable, as is professional accreditation in safeguarding, domestic abuse or community safety.
Why Join RBH?
This is an opportunity to shape and influence a critical service area, working with a dedicated team and a wide range of partners to create safer communities and improve customers' lives. You'll have the chance to lead service innovation, influence strategic decision-making and ensure vulnerable customers receive the support and protection they need. Every day brings the opportunity to make a genuine and lasting impact.
If you're a passionate leader with the expertise, vision and drive to deliver outstanding community safety services, we'd love to hear from you. Join us and help create safer homes, stronger communities and better outcomes for our customers.
What do we have to offer you?
- Mileage allowance to cover business miles
- 30 days annual leave plus bank holidays.
- Option to buy up to 5 additional days annual leave.
- An additional 5 days leave after 5 years' service.
- Pension scheme with employer contributions matched up to 8%; death in service benefit.
- Flexible smart working arrangements.
- Healthcare cashback plan, virtual GP access and subsidised gym membership.
- Employee Assistance Programme available 24/7.
- Paid volunteering days.
- Enhanced family-friendly policies.
If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.
Diversity, Inclusion & Belonging
RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.
Artificial Intelligence
We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.
The Company
Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.
- Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
- Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.
- Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
- Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
- Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.
The Benefits
- Buy additional annual leave
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Become part of a Mutual Organisation
- Two days paid volunteering
- Healthcare Cash plan & EAP Programme
Community Safety Service Manager in Rochdale employer: RBH
RBH in Belfast is an exceptional employer that prioritises guest satisfaction and employee well-being. With flexible working hours, discounted hotel rates, and life insurance, we foster a supportive work culture that encourages personal growth and development. Join us to be part of a dynamic team where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Community Safety Service Manager in Rochdale
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at RBH.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from RBH!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like RBH, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at RBH or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Safety Service Manager in Rochdale
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to RBH:Before hitting send, make sure to tailor your application specifically to RBH! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at RBH
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
