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For Companies At a Glance
- Tasks: Create amazing first impressions and manage hotel reservations with flair.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounts, flexible hours, wellness events, and free meals on duty.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and make guests feel special every day.
- Qualifications: Experience in hotel reservations and a knack for organisation and communication.
The predicted salary is between 22000 - 26000 ÂŁ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn ÂŁ250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over ÂŁ1000 per year
- And much much more!
A DAY IN THE LIFE OF A RESERVATIONS TEAM MEMBER AT THE IMPERIAL HOTEL
What you’ll be doing…
- Be the voice (and sometimes the problem‑solver superhero) of our hotel, creating brilliant first impressions for guests calling, emailing, or booking online.
- Take charge of reservations from first enquiry right through to arrival, making sure every booking is accurate, well organized, and tailored to what the guest actually wants (not just what’s available).
- Juggle group bookings like a pro, think corporate teams, wedding parties, tour groups, and special events, keeping rooming lists, allocations, deposits, and special requests all perfectly in line.
- Work closely with group organisers, travel agents, and corporate clients, building great relationships so they keep coming back (and bring their friends).
- Be the friendly, fast, and helpful voice on calls and emails, turning enquiries into confirmed bookings with ease and enthusiasm.
- Keep a close eye on room availability and rates, helping the hotel maximise occupancy while still making sure every guest feels looked after.
- Help guests with special requests, whether it’s extra beds, birthday surprises, or “can we all be near each other in the hotel?” group requests.
- Team up with front office, revenue, and operations so that group arrivals and individual stays run smoothly from booking to check‑out.
- Handle changes, cancellations, and last‑minute group tweaks without breaking a sweat (because there will be a few!).
- Keep systems clean, accurate, and up to date, because behind every great stay is a very organised reservations team member.
- Spot opportunities to upsell room upgrades and hotel extras, adding a little sparkle to every booking.
WHAT WE NEED FROM YOU
- A warm, confident communicator who enjoys talking to people and can build instant rapport on the phone and in writing.
- Strong attention to detail, you notice the small things others miss, especially when it comes to group bookings and rooming lists.
- Experience in hotel reservations is a must, with solid hands‑on experience managing group bookings (corporate, leisure, tours, or events).
- Someone who actually enjoys the buzz of group bookings, the bigger and more complex, the better.
- A natural organiser who can juggle multiple bookings, deadlines, and requests without losing track.
- A calm, solutions‑focused mindset when things change (because in groups, they always do).
- A genuine team player who likes working across departments to make sure everything comes together perfectly.
- Energy, positivity, and adaptability, you’ll be busy, but never bored.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reservations Team Member employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Member
✨Tip Number 1
Get to know the company! Research RBH and their values, especially their focus on diversity and wellbeing. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Team Member, you'll need to be a warm and confident communicator. Try role-playing with friends or family to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed group bookings or complex reservations in the past. This will demonstrate your ability to juggle multiple tasks without breaking a sweat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the RBH family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reservations Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A bit of warmth and charm can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Reservations Team Member role. Highlight your experience with hotel reservations and group bookings, and share specific examples that demonstrate your attention to detail and organisational skills. We love seeing how your past experiences align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to organise your thoughts logically and check for any typos before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at RBH
✨Know the Company Inside Out
Before your interview, take some time to research RBH and their values. Understand their approach to diversity, health, and wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Reservations Team Member, you'll need to be a warm and confident communicator. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios, like handling a tricky booking or resolving a guest's issue, to demonstrate your problem-solving skills.
✨Highlight Your Organisational Skills
Since juggling multiple bookings is key in this role, prepare examples from your past experience where you've successfully managed complex tasks. Be ready to discuss how you keep track of details and ensure everything runs smoothly, especially with group bookings.
✨Emphasise Your Team Spirit
RBH values teamwork, so be prepared to share instances where you've collaborated with others to achieve a common goal. Highlight your adaptability and positive attitude, as these traits will resonate well with the interviewers looking for a genuine team player.