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For Companies At a Glance
- Tasks: Lead the reservations team and optimise bookings for an exceptional guest experience.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, and flexible working arrangements.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in reservations or revenue management with strong communication skills.
- Other info: Dynamic work environment with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.
We are seeking a Reservations Manager to lead the reservations team, optimise bookings, and contribute to a seamless guest experience from enquiry to arrival.
A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL
- Lead the reservations team to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
- Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
- Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
- Coach and motivate your team, providing training and feedback to deliver consistently high service standards and memorable guest interactions
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
What We Need From You
- Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
- Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
- Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
Benefits
- Discounted hotel room rates for you and your friends & family
- An extra day\’s holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
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Reservations Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on social media. You never know who might have the inside scoop on a Reservations Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to guest experiences and think of examples from your past that showcase your skills in reservations management. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive occupancy and revenue in previous roles. Bring along some insights or reports you've generated to demonstrate your expertise and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand right from the start.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see that you're genuinely excited about creating memorable guest experiences and leading a team to success.
Highlight Relevant Experience: Make sure to showcase your experience in reservations or revenue management. We’re looking for someone who knows how to drive occupancy and optimise revenue, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and qualifications. Remember, attention to detail is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RBH
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s offerings and any recent news or changes in the industry. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Team Spirit
As a Reservations Manager, you'll be leading a team. Be ready to discuss your leadership style and how you motivate others. Share specific examples of how you've successfully coached a team in the past.
✨Be Data Savvy
Brush up on your analytical skills! Be prepared to talk about how you’ve used booking data to make strategic decisions in previous roles. Highlight any experience with reservation systems like Opera, as this will be a key part of the job.
✨Engage with Enthusiasm
Demonstrate your passion for creating memorable guest experiences. Share stories that illustrate your commitment to customer service and how you’ve gone above and beyond to ensure guest satisfaction.
