At a Glance
- Tasks: Manage reservations, optimise bookings, and create memorable guest experiences.
- Company: Hotel Indigo and Staybridge Suites, a unique hotel with rich industrial heritage.
- Benefits: Discounted stays, extra holiday for your birthday, flexible hours, and free meals on duty.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality reservations and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Our Hotel Indigo and the Staybridge Suites, 187 keys in the 19th‑century converted linen mills with a salute to its industrial heritage in every area of the building.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An extra day’s holiday for your birthday
- Enhanced maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1,000 per year
A Day in the Life of a Reservations Manager
- Optimize bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
- Manage daily reservation operations with a keen focus on accuracy, maximizing occupancy, and implementing strategies to boost revenue during peak and off‑peak seasons
- Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
What We Need From You
- Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
- Excellent communication skills and a client‑focused approach to handling bookings, guest queries, and VIP requests
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
- Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Reservations & Groups Coordinator employer: RBH
At RBH Hospitality Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusivity. Our Reservations & Groups Coordinator role not only provides competitive benefits such as discounted hotel rates and flexible working arrangements but also fosters employee growth through course sponsorship and wellness activities. Located in the beautifully restored Hotel Indigo and Staybridge Suites, our team enjoys a unique environment that celebrates its industrial heritage while delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Groups Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a great opportunity or can put in a good word for you.
✨Tip Number 2
Get social! Follow Hotel Indigo and Staybridge Suites on social media. Engage with their posts and stay updated on any job openings. It’s a great way to show your interest and get noticed!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how your experience aligns with their mission of creating memorable guest experiences. Show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Reservations & Groups Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about creating memorable guest experiences and how that aligns with our values at StudySmarter.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations & Groups Coordinator role. Highlight your relevant experience in reservations or revenue management, and don’t forget to mention any specific systems you’ve used, like Opera.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if it helps!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RBH
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s history and its unique features. Understanding the industrial heritage of Hotel Indigo and Staybridge Suites will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations & Groups Coordinator, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled guest queries or VIP requests in the past to demonstrate your client-focused approach.
✨Be Data Savvy
Brush up on your analytical skills! Be ready to discuss how you’ve used booking data to make strategic recommendations in previous roles. This could involve talking about how you’ve optimised revenue or adjusted rates based on market trends.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple tasks and high call volumes. Share specific examples of systems or processes you’ve developed to ensure smooth operations, especially during busy periods. This will highlight your ability to balance various responsibilities effectively.
