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For Companies At a Glance
- Tasks: Manage reservations, handle bookings, and respond to customer inquiries daily.
- Company: Join The Met Hotel Leeds, a top-rated hospitality employer with a rich history.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of an exciting hotel transformation and work in a supportive, diverse culture.
- Qualifications: Bring a positive attitude, strong communication skills, and a passion for customer service.
- Other info: Flexible working hours and a fun team environment await you!
The predicted salary is between 21000 - 24800 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey. 2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom. If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you!
What you’ll be doing...
- Reporting to the Reservations Manager, you can expect your working day to include the following:
- Inputting reservations and taking new bookings
- Updating all reservations made by online agents
- Checking arrivals for following day
- Answering all email and telephone enquiries
What we need from you
We hire mostly on personality & potential but here are a few of our requirements:
- Good working knowledge of Microsoft Office and Opera and other relevant computer software
- A proactive approach to resolving issues that arise
- Excellent personal presentation, listening skills, verbal and written communication
- A passion for delivering exceptional customer service with a ‘can do’ attitude
- Ability to handle cash, credit/debit cards and foreign currency
- A strong team player with the ability to multi-task & prioritise work commitments
- Ability to maintain a positive, friendly attitude even under high pressure
- Professional/confident telephone manner
- Good sense of humour and an approachable personality
What we offer
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Reservations Agent employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the hotel and its history. Understanding The Met Hotel Leeds' unique features and its commitment to customer service will help you stand out during interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of reservation systems like Opera. Being able to demonstrate your proficiency with relevant software can give you an edge over other candidates who may not have that experience.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires a professional telephone manner, consider role-playing common scenarios with a friend to build confidence and improve your verbal communication.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your proactive approach and ability to handle pressure, which is crucial for a Reservations Agent.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the role of Reservations Agent. Emphasise your customer service experience, proficiency in Microsoft Office and Opera, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive approach to problem-solving. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to the team at The Met Hotel Leeds.
Highlight Key Skills: In your application, clearly outline your key skills such as communication, teamwork, and ability to handle cash transactions. Use bullet points for clarity and ensure these skills are evident throughout your CV and cover letter.
Proofread Your Application: Before submitting your application, thoroughly proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at RBH
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your passion for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be prepared to answer questions about how you handle customer inquiries and resolve issues effectively.
✨Highlight Your Technical Proficiency
Familiarise yourself with Microsoft Office and any reservation systems like Opera. Be ready to discuss your experience with these tools and how you can leverage them to improve efficiency in managing bookings.
✨Emphasise Teamwork and Multi-tasking
The ability to work well in a team and manage multiple tasks is crucial. Prepare examples from your past experiences where you successfully collaborated with others and juggled various responsibilities under pressure.
