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- Tasks: Welcome guests, handle check-ins/outs, and manage queries with a smile.
- Company: Join the Imperial Hotel Blackpool, a top-rated hospitality employer focused on people and diversity.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, flexible hours, and free meals on duty.
- Why this job: Be part of a vibrant team in a historic hotel with a focus on guest satisfaction and personal growth.
- Qualifications: A positive attitude, good communication skills, and the ability to multitask are essential; experience with Opera is a plus.
- Other info: Open to international candidates; we support a diverse and inclusive workplace.
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The Imperial Hotel Blackpool , North Promenade, Blackpool, Lancashire, FY1 2HB
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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
A DAY IN THE LIFE OF A RECEPTIONIST AT THE IMPERIAL HOTEL BLACKPOOL
What you\’ll be doing…
Reporting to the Reception Manager, you can expect your working day to include the following:
- As the first and last point of contact for our guests, you will be handling ’check-in’ and ‘check-out’ with a welcoming smile, answering queries both face to face and over the telephone.
- You will be processing payments too and taking responsibility for cashiering during your shift.
- You will sign-post guest requests to the relevant department as and when challenges arise to ensure guests’ comfort at all times.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Receptionist, you will need the following qualities and skills:
- A ‘can-do’ approach to guest interaction and service, to ensure our guest’s needs are catered for.
- The ability to multi-task and prioritise workload, which on occasion may well be under pressure!
- Good written and verbal communication skills, with a working knowledge of Microsoft Office packages, (although not essential, previous experience of Opera would be a distinct advantage).
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
#LifeatRBH
The Imperial Hotel Blackpool North Promenade, Blackpool, Lancashire, FY1 2HB
- Job Ref RBH14589
- Branch The Imperial Hotel Blackpool
- Location Blackpool
- Salary/Benefits £11.77 per hour (up to 40 hours per week)
- Contract type Temporary/Seasonal
- Hours Full Time
- Shift pattern will include working evenings, weekends and public holidays
- Hours per week up to 40 hours per week
- Date posted 29/07/2024
- Closing date 30/08/2024
A 4-star 19th-century hotel recalling the opulence and glamour of this famous resort’s Victorian heyday, with all the comforts of modern life.
The Imperial Hotel is situated on North Promenade, just a 10-minute walk from the town centre and all the major attractions. The hotel boasts spectacular views over the beach to the sea, beauty rooms and a health and leisure club with an indoor pool.
Ideal for business visitors with fourteen meeting rooms which can cater up to 600 delegates. From small boardrooms to the magnificent Lancastrian Suite, The Imperial Hotel provides flexibility for your meeting or event.
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Receptionist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Imperial Hotel Blackpool's values and culture. Understanding their commitment to diversity and employee wellbeing can help you align your personality and approach during any interactions, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for guests, being able to convey warmth and professionalism will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to multi-task by preparing examples from past experiences where you've successfully managed multiple responsibilities under pressure. This will show that you can handle the dynamic environment of a hotel reception.
✨Tip Number 4
If you have experience with hotel management software like Opera, be sure to mention it during your conversations. If not, express your willingness to learn quickly, as this shows your proactive attitude and eagerness to adapt.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Imperial Hotel Blackpool is looking for in a Receptionist. Pay attention to the required skills and qualities, such as good communication and a 'can-do' attitude.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or hospitality, and mention your ability to multi-task and handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at the Imperial Hotel Blackpool and how you can contribute to their team and values.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at RBH
✨Show Your Personality
Since the company values personality and potential, make sure to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you handle guest interactions.
✨Demonstrate Multi-tasking Skills
As a receptionist, you'll need to juggle various tasks simultaneously. Prepare examples of past experiences where you've successfully managed multiple responsibilities, especially under pressure, to showcase your ability to prioritise effectively.
✨Familiarise Yourself with the Hotel
Research The Imperial Hotel Blackpool and its services before the interview. Being knowledgeable about the hotel’s history, amenities, and location will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, conflict resolution, and teamwork. Practising your responses will help you articulate your thoughts clearly and demonstrate your communication skills.
