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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local recommendations.
- Company: Join RBH, a top-rated hospitality company prioritising diversity and well-being.
- Benefits: Enjoy flexible hours, discounts, wellness events, and free meals on duty.
- Why this job: Be part of a vibrant team in a brand-new hotel with a focus on guest experience.
- Qualifications: Must be friendly, detail-oriented, and thrive in a fast-paced environment.
- Other info: Opportunities for course sponsorship and a referral bonus scheme.
The predicted salary is between 20000 - 30000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
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Receptionist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to guest experience and service excellence will help you align your approach during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about local attractions and dining options. This will prepare you to confidently share recommendations with guests.
✨Tip Number 3
Showcase your multitasking abilities by managing various tasks in a busy environment, such as role-playing scenarios where you handle guest inquiries while coordinating with team members.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of examples from past experiences where you successfully resolved issues under pressure. This will highlight your quick-thinking abilities to potential employers.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of RBH and the Courtyard by Marriott Sheffield that attract you, and explain how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality. Use specific examples to demonstrate your communication skills, problem-solving abilities, and attention to detail.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at RBH
✨Show Your People Skills
As a receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and your knack for making people feel welcome.
✨Demonstrate Organisational Skills
Being detail-oriented is key for this role. Prepare to discuss how you manage multiple tasks efficiently, such as handling bookings and guest requests. You might even want to bring up specific tools or methods you use to stay organised.
✨Emphasise Problem-Solving Abilities
The hospitality industry can be unpredictable, so showcasing your quick thinking is essential. Be ready to share a story where you successfully resolved an issue under pressure, demonstrating your ability to keep things running smoothly.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about what excites you about working at a new hotel and how you can contribute to creating a positive atmosphere for both guests and staff.
