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For Companies At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable experience at our vibrant hotel.
- Company: Join Hotel Indigo Cardiff, a top-rated place to work in hospitality, celebrating local culture.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of a creative team that values individuality and delivers exceptional guest experiences.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and a friendly attitude.
- Other info: Flexible shifts available, perfect for students looking to balance work and studies.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey. At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.
A DAY IN THE LIFE OF A RECEPTIONIST AT HOTEL INDIGO CARDIFF
Reporting to the Reception Manager you can expect your working day to include the following:
- Ensuring every guest has an unforgettable experience within Hotel Indigo Cardiff, with the passion to be the best hotel in the City.
- Greeting and checking in & out guests with a welcoming & friendly approach.
- Maintaining clear and accurate records of guest room bookings.
- Answering questions about hotel facilities, local transport, places of interest & entertainment.
- Answering the phone & email enquiries.
- Liaising with necessary staff including housekeeping & maintenance to address any complaints made by guests.
- Keeping up to date with any Training within RBH & IHG.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people. We want someone who can bring individualism, creativity, and innovation to the role, whilst delivering exceptional results for our owners.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Pension.
- Free meals on duty saving you over £1000 per year.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Receptionist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Hotel Indigo Cardiff and its unique offerings. Understanding the hotel's themes, such as 'Made in Wales' and local attractions, will help you connect with guests and demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your customer service skills by sharing relevant experiences where you've gone above and beyond for a guest or customer. This will highlight your ability to create unforgettable experiences, which is key for a receptionist at Hotel Indigo.
✨Tip Number 3
Network with current employees or those in similar roles within the hospitality industry. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss how you can contribute to the hotel's commitment to diversity and individuality. Think of examples that reflect your own unique qualities and how they align with the hotel's values, making you a standout candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Hotel Indigo Cardiff. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Hotel Indigo's values, such as their commitment to diversity and creating memorable guest experiences, and explain how you can contribute to this.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your ability to handle guest inquiries, manage bookings, and work collaboratively with other staff.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at RBH
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for creating memorable guest experiences, as this aligns with the hotel's values.
✨Know the Local Area
Familiarise yourself with Cardiff and its attractions before the interview. Being able to discuss local hotspots and how they can enhance a guest's stay will demonstrate your commitment to providing exceptional service.
✨Emphasise Communication Skills
As a receptionist, strong communication skills are essential. Be prepared to discuss how you handle guest inquiries and complaints, and provide examples of how you've successfully resolved issues in the past.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Discuss experiences where you've collaborated with others to achieve a common goal, as this is crucial in a hotel environment where teamwork is key to guest satisfaction.
