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For Companies At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Why this job: Be the friendly face that makes every guest feel like a VIP.
- Qualifications: Great communication skills and a passion for connecting with people.
- Other info: Dynamic, fast-paced environment with opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
RBH Antrim, Northern Ireland, United Kingdom
Overview
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey…
Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A Day in the Life of a Receptionist at Our Hotel
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitality
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Receptionist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and what makes them a top place to work. This way, you can show off how you fit right in with their vibe.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and requests.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will help you stand out as a quick thinker who thrives in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RBH team and being part of their amazing journey.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in customer service. We love seeing how you can bring value to our team!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we appreciate a well-organised and polished submission. It shows us you care about making a great first impression!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at RBH!
How to prepare for a job interview at RBH
✨Know the Company
Before your interview, take some time to research RBH and their values. Understand their commitment to diversity, health, and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a receptionist, your ability to connect with guests is crucial. Prepare examples of how you've created memorable experiences for others in the past. Think about times when you went above and beyond to help someone or made a positive impact on their day.
✨Demonstrate Your Organisational Skills
Being detail-focused is key for this role. Bring up specific instances where you successfully managed multiple tasks at once, like handling bookings while answering calls. This will highlight your ability to keep things running smoothly, even during busy times.
✨Embrace the Team Spirit
RBH values teamwork, so be ready to discuss how you collaborate with others. Share stories that showcase your flexible attitude and willingness to help out across departments. This will show that you’re not just a lone wolf but a team player who contributes to a positive work environment.
