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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible hours, and a birthday day off!
- Why this job: Make connections and create memorable experiences in a vibrant, fast-paced environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Perfect entry-level role with opportunities for growth and fun team events.
The predicted salary is between 18000 - 24000 £ per year.
RBH Belfast, Northern Ireland, United Kingdom
Overview
Join to apply for the Receptionist role at RBH.
Join us at RBH where our people are our biggest asset. We believe in diversity, health & wellbeing, sustainability and individuality. We are a Top 30 Best Places to Work in Hospitality and are always looking for new talent to join our journey.
Responsibilities
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- Share of gratuities
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Administrative
Industries
- Hospitality
Referrals increase your chances of interviewing at RBH by 2x
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Receptionist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out RBH's social media and website to see what they're all about. This will help you connect with their values and show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and creating that warm welcome.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your quick-thinking skills and ability to keep things running smoothly, even when it's busy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the RBH family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and passion for hospitality.
Tailor Your Application: Make sure to tailor your application to the Receptionist role. Highlight your communication skills and any experience you have in customer service. We love seeing how you can connect with guests and create memorable experiences!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value organisation and precision. A polished application shows us you’re ready to keep things running smoothly at the front desk.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll be one step closer to joining our amazing team at RBH.
How to prepare for a job interview at RBH
✨Show Your People Skills
As a receptionist, your ability to connect with guests is crucial. Practice friendly greetings and responses to common guest inquiries. Think about how you can make someone feel special right from the first hello!
✨Know Your Local Area
Familiarise yourself with local attractions, restaurants, and hidden gems. During the interview, share your favourite spots and how you would recommend them to guests. This shows you're not just a receptionist but a local expert ready to enhance their experience.
✨Demonstrate Multitasking Abilities
Prepare examples of how you've successfully managed multiple tasks in previous roles. Whether it’s handling phone calls while checking in guests or coordinating with housekeeping, show that you can keep everything running smoothly under pressure.
✨Emphasise Your Team Spirit
RBH values teamwork, so be ready to discuss how you’ve collaborated with others in past jobs. Share stories that highlight your flexibility and willingness to help out, ensuring the good vibes continue across departments.
