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For Companies At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure a smooth check-in experience.
- Company: Join Crowne Plaza Reading, a top-rated hotel known for its hospitality and vibrant culture.
- Benefits: Enjoy flexible hours, discounted stays, free meals, and career growth opportunities.
- Why this job: Be part of a supportive team in a stunning riverside location with a focus on wellbeing.
- Qualifications: A positive attitude and willingness to learn are key; experience with OPERA PMS is a plus.
- Other info: We celebrate diversity and offer an inclusive workplace where everyone can thrive.
The predicted salary is between 20400 - 28400 £ per year.
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only 15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.
A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT CROWNE PLAZA READING
What you\’ll be doing…
Reporting to the Front Office Manager, you can expect your working day to include the following.
- To work either AM, PM, middle shifts or Nights within Reception.
- Cover night shift in the rare event the main night team are unavailable.
- To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.
- To be a point of contact for all hotel guests in person, on the phone, or via email and to deal with all situations in a polite and courteous manner.
- To ensure that any special requests made by guests are followed through with respective department.
- Complete shift checklists to ensure consistency of service delivery and preparation for the next shift.
- Strive as a team to exceed departmental targets including financial, guest review, loyalty enrolment, and loyalty recognition.
- Additional tasks as requested by Management should the situation arise.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Reception Team Member, you will need the following qualities and skills.
- To assist colleagues and other members of staff to create teamwork and quality service through communication.
- To adopt a ‘can do\’ attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
- The successful applicant for this role will deliver excellent customer service, have a positive ‘can do\’ attitude, be willing to learn and show that they care.
- Multi-tasking, thinking ahead, and understanding whole-hotel teamwork are essential skills.
- Knowledge in OPERA PMS is an advantage but not essential.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- Uniforms
- Free staff parking
- In house complimentary gym or gym discounts
- Training and Career progression opportunities
- Recommend a Friend Scheme
- Employee of the Month/ Year
- IHG Rewards Points for Top performers
- 50% discounts on Food & Beverage across all IHG hotels
- Incentive plan
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
- Job Ref RBH14507
- Branch Crowne Plaza Reading
- Location Reading
- Salary/Benefits £24,416 per annum
- Contract type Permanent
- Hours Full Time
- Shift pattern AM/PM shifts
- Hours per week 40
- Date posted 17/07/2024
- Closing date 30/08/2024
Situated along the bank of the River Thames, Crowne Plaza Reading is an elegant retreat primed for business success, lavish banquets and a strategic base for discovering London.
With 122 bedrooms, the hotel offers guests a luxurious and relaxing stay. Crowne Plaza Reading is 1 hour\’s drive from central London and is an ideal based to treat the family to escapades at Thorpe Park or LEGOLAND Windsor theme parks.
If visiting with family, for a seminar or wedding, leave a gap for time in the sumptuous Leisure Club, with its infinity-effect pool, sauna and 5 luxury treatment rooms.
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Reception Team Member employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarise yourself with the Crowne Plaza brand and its values. Understanding their commitment to hospitality and teamwork will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the hotel, whether it's through a phone call or during a visit. A warm and friendly approach can leave a lasting impression on the hiring team.
✨Tip Number 3
Be prepared to discuss how you handle multi-tasking and teamwork. Think of specific examples from your past experiences that demonstrate your ability to work well under pressure and support your colleagues.
✨Tip Number 4
If you have any knowledge of OPERA PMS, be sure to mention it. Even if you don't, express your willingness to learn new systems and adapt quickly, as this shows your proactive attitude towards personal development.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Reception Team Member position. Tailor your application to highlight how your personality and potential align with their values.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the hospitality industry and your desire to join the Crowne Plaza Reading team. Mention specific qualities they are looking for, such as a 'can do' attitude and teamwork skills.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to provide excellent service. If you have experience with OPERA PMS, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality sector.
How to prepare for a job interview at RBH
✨Show Your Personality
Since the company values personality and potential, be sure to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and positive attitude.
✨Demonstrate Teamwork
Emphasise your ability to work well in a team. Prepare examples of how you've collaborated with colleagues in previous roles to achieve common goals, especially in a customer service setting.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Reception Team Member. Be ready to discuss how you would handle difficult situations or special requests from guests, showcasing your proactive approach.
✨Research the Hotel
Familiarise yourself with Crowne Plaza Reading and its offerings. Understanding the hotel's unique features and values will help you tailor your responses and show genuine interest in the role.