People and Culture Manager

At RBH, we believe our people are our biggest asset and we put them at the heart of everything we do. Our hotels thrive on performance, people, quality, profit, and community, and we are proud to be recognised as one of the Top 30 Best Places to Work in Hospitality.

Hyatt Place London City East occupies a prime position in the bustling district of Aldgate on Whitechapel Road, just moments from Brick Lane and the heart of London’s financial district. An award-winning hotel, we are proud of our commitment to leaving our planet better than we found it. With a strong focus on sustainability, local art, and music, we create a vibrant, community-driven environment that attracts guests from all walks of life — and makes this a truly exciting place to work.

As our People & Culture Manager, you will play a pivotal role within the hotel leadership team, driving a positive, engaging, and high-performance culture across all departments. You will be responsible for shaping the colleague experience from attraction through to development, ensuring our people feel supported, valued, and inspired — all whilst aligning with Hyatt’s brand culture and RBH values.

Key Responsibilities

• People & Culture Strategy: Lead the implementation of the Hotel People & Culture Plan, ensuring alignment with Hyatt’s culture, values, and budget. Partner with the General Manager, Heads of Department, and central teams to drive succession planning and internal development.
• Leadership & Culture: Foster a coaching culture that promotes respect, inclusion, and wellbeing. Act as a trusted advisor to the leadership team, supporting people-related decision making.
• Recruitment & Employer Branding: Manage end-to-end recruitment processes. Promote the hotel as an employer of choice across local and digital channels, championing diversity and inclusion.
• HR Operations & Compliance: Oversee all HR operations including onboarding, payroll, absence management, performance processes, and HR systems. Ensure full compliance with UK employment law and internal policies, maintaining fairness and integrity in all decisions.
• Learning & Development: Design and implement learning and development initiatives. Encourage innovation, continuous improvement, and personal growth across all teams.
• Engagement & Wellbeing: Drive reward, recognition, and engagement initiatives, including surveys and social activities. Lead wellbeing initiatives that support a positive colleague experience.
• Health, Safety & Risk: Ensure compliance with health & safety regulations, risk assessments, and industry standards. Model accountability and best practice across all areas of responsibility.

What We Are Looking For

• A strong leader with the ability to coach, influence, and build relationships at all levels.
• Solid understanding of HR practices, UK employment law, and hospitality operations.
• Excellent organisational skills with the ability to manage multiple priorities.
• A proactive, self-motivated approach with a passion for people and development.
• High levels of integrity, professionalism, and discretion.
• A genuine commitment to inclusion, wellbeing, and continuous improvement.

What’s In It For You?

We offer a benefits package designed to support and reward our people, including:

• Discounted hotel room rates for you, your friends and family.
• Meals on duty.
• Wagestream – access your pay when you need it.
• Employee Assistance Programme & wellbeing support.
• Training and development opportunities to support your career progression.
• Social and team engagement events throughout the year.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in building a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know.