At a Glance
- Tasks: Assist guests, manage reception, and support food & beverage services in a dynamic hotel environment.
- Company: Join RBH, a top-rated hospitality employer that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and flexible working arrangements.
- Other info: Work night shifts from 22:45 to 07:15, with two days off each week.
- Why this job: Be part of a supportive team that prioritises outstanding guest service and personal growth.
- Qualifications: Customer service experience is a plus, but we’ll train you if you're eager to learn!
The predicted salary is between 24000 - 36000 € per year.
Holiday Inn Express London - Epsom Downs , Langley Vale Road, Epsom, Surrey, KT18 5LG
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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS EPSOM DOWNS
What you\'ll be doing...
Reporting to the Deputy General Manager. We are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Epsom Downs. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist & Food & Beverage Assistant - no shift is the same! This role aslo includes breakfast prep, bar service and setting up and clearing of meeting rooms. Working 5 days out of 7, from 22:45 until 07:15.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
- A can-do attitude
- Computer literate with a professional telephone voice
- Transportation to get to work as we are not located centrally or near to public transport links.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
Holiday Inn Express London - Epsom Downs Langley Vale Road, Epsom, Surrey, KT18 5LG
- Job Ref RBH14543
- Branch Holiday Inn Express London - Epsom Downs
- Location Epsom
- Salary/Benefits £24,000
- Contract type Permanent
- Hours Full Time
- Shift pattern 22: Monday - Sunday w/ 2 Days off
- Hours per week 40
- Date posted 22/07/2024
- Closing date 04/09/2024
With 120 stylish en-suite bedrooms and a modern purpose built meeting room, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have complimentary WiFi access.
Located within the London commuter belt the hotel has good transport links with direct trains from Epsom Station to London Waterloo and Victoria every 10 minutes. The hotel is a short drive from Heathrow and Gatwick International Airports, 18 miles from Gatwick International and 25 miles from Heathrow making it ideal for commuting to London.
Nights Guest Service Assistant in Epsom employer: RBH
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and wellbeing. As a Nights Guest Service Assistant at Holiday Inn Express Epsom Downs, you'll enjoy flexible working arrangements, opportunities for personal growth, and a supportive team environment that feels like family. With benefits such as discounted hotel rates and extra holiday for your birthday, we ensure our employees feel valued and rewarded in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Guest Service Assistant in Epsom
✨Tip Number 1
Familiarise yourself with the hotel and its services. Understanding the unique offerings of Holiday Inn Express Epsom Downs will help you engage confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, displaying a friendly and approachable demeanour can set you apart from other candidates.
✨Tip Number 3
Highlight your flexibility and willingness to learn. Since the role involves various tasks, emphasising your adaptability and eagerness to take on different responsibilities will resonate well with the hiring team.
✨Tip Number 4
Prepare questions about the team culture and training opportunities. This shows your genuine interest in becoming part of their family and your commitment to personal and professional growth within the company.
We think you need these skills to ace Nights Guest Service Assistant in Epsom
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Nights Guest Service Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience:Even if you don't have direct experience in hospitality, emphasise any customer-facing roles you've had. Discuss how your interpersonal skills and ability to work in a team can contribute to their family-like atmosphere.
Show Enthusiasm:Express your passion for the hospitality industry in your cover letter. Mention why you want to work at Holiday Inn Express Epsom Downs specifically and how you can contribute to their commitment to outstanding guest service.
Proofread Your Application:Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RBH
✨Show Your Personality
Since the company values personality and potential, be yourself during the interview. Share your experiences and how they shaped your customer service skills. A genuine smile and enthusiasm can go a long way!
✨Demonstrate Flexibility
Highlight your ability to adapt to different roles and tasks. Discuss any previous experiences where you had to wear multiple hats, as this role requires versatility in guest services, reception, and food & beverage.
✨Prepare for Customer Scenarios
Think of examples from your past where you provided excellent customer service or resolved issues. Be ready to discuss how you would handle various guest situations, as this will showcase your problem-solving skills.
✨Ask About Team Dynamics
Since the team is described as a family, show your interest in teamwork by asking questions about team dynamics and collaboration. This demonstrates that you value a supportive work environment and are eager to contribute.
