At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night shift experience.
- Company: Join a top-rated hospitality team at Holiday Inn Express Manchester Airport.
- Benefits: Enjoy free meals, flexible hours, and discounts for you and your friends.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in guest experiences.
- Qualifications: Must be friendly, detail-oriented, and thrive during night shifts.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Holiday Inn Express Manchester Airport is a modern 199‑bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle‑free stays with free WiFi, on‑site dining, and our signature Express Start breakfast. Behind the scenes, it’s our team who make the difference — working in a fast‑paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality.
Our Benefits
- Free on‑site car parking for team members
- Unsocial hours shifts allowance of an additional +£2/+£3 per hour
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
An Evening in the Life of Night Team Supervisor at Our Hotel
What you’ll be doing:
- Welcome late‑arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between.
- Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew. Act as the Duty Manager on shift.
- Serve on the bar, and prepare light snacks from our 24hr menu.
- Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day. Shifts are 5 nights out of 7: 22:45‑07:15.
What We Need From You
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
Night Team Supervisor - 40hrs employer: RBH
At RBH Hospitality Management, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As a Night Team Supervisor at the Holiday Inn Express Manchester Airport, you will enjoy a range of benefits including flexible working arrangements, enhanced leave options, and opportunities for personal growth within a globally trusted brand. Join us in creating memorable experiences for our guests while thriving in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Supervisor - 40hrs
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH
Don't be shy about reaching out to RBH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Team Supervisor - 40hrs
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
