At a Glance
- Tasks: Welcome guests, handle check-ins and check-outs, and ensure a smooth night shift.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality!
- Benefits: Discounted hotel stays, extra birthday leave, flexible hours, and free meals on duty.
- Other info: Enjoy social events and wellness activities throughout the year.
- Why this job: Perfect for night owls who thrive in a dynamic, welcoming environment.
- Qualifications: Friendly, detail-oriented, reliable, and able to work independently.
The predicted salary is between 22000 - 26000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day of leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
NIGHT TEAM MEMBER AT OUR HOTEL – AN EVENING IN THE LIFE
What you’ll be doing… Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps! Welcome late‑arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between. Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew. Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours. Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning. Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay. Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
WHAT WE NEED FROM YOU
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Night Shift Guest Services Specialist employer: RBH
At RBH, we prioritise our people, fostering a vibrant work culture that celebrates diversity and individuality. As a Night Shift Guest Services Specialist, you'll enjoy a range of benefits including discounted hotel stays, flexible working arrangements, and opportunities for personal growth through course sponsorship. Join us in creating memorable experiences for our guests while being part of a team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Guest Services Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. It shows initiative and can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to guest services. Think about how you’d handle late-night requests or unexpected situations—show us you’re ready for anything!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and helps keep you on their radar as they make decisions.
We think you need these skills to ace Night Shift Guest Services Specialist
Some tips for your application 🫡
Show Your Night Owl Spirit:When you’re writing your application, let us know why you’re the perfect fit for those late-night shifts. Share any experiences that highlight your comfort and enthusiasm for working during the quiet hours.
Be Friendly and Welcoming:Since this role is all about providing a warm welcome to our guests, make sure your application reflects your friendly personality. Use a conversational tone and sprinkle in some examples of how you’ve gone above and beyond for customers in the past.
Attention to Detail is Key:We love detail-oriented folks! In your application, mention any relevant experience with numbers or reports. This could be anything from managing finances to keeping track of guest requests—show us you’ve got it covered!
Team Player Vibes:Even though you’ll be working independently at night, teamwork is still essential. Highlight any past experiences where you’ve collaborated with others, especially in high-pressure situations, to show us you can keep things running smoothly.
How to prepare for a job interview at RBH
✨Show Your Night Owl Spirit
Make sure to express your love for working late hours during the interview. Share any past experiences that highlight your comfort and enthusiasm for night shifts, as this role is all about thriving when others are asleep.
✨Bring Your Friendly Vibe
Since you'll be welcoming guests at odd hours, it's crucial to showcase your friendly and approachable nature. Practice a warm introduction and think of examples where you've provided excellent customer service, even in challenging situations.
✨Demonstrate Attention to Detail
As the role involves handling night audits and reports, be prepared to discuss your experience with numbers and detail-oriented tasks. You might want to bring up specific instances where your attention to detail made a difference in your previous roles.
✨Emphasise Teamwork and Independence
This position requires both teamwork and the ability to work independently. Be ready to share examples of how you've successfully collaborated with others while also managing tasks on your own, especially in high-pressure situations.
