At a Glance
- Tasks: Lead the night operations, ensuring top-notch guest service and safety.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted hotel stays, extra leave for your birthday, and free meals on duty.
- Other info: Flexible night shifts with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences while working in a vibrant hotel environment.
- Qualifications: Experience in hospitality, strong attention to detail, and great communication skills.
The predicted salary is between 25000 - 28400 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL Holiday Inn Express London Limehouse is a modern and welcoming hotel located in the heart of East London, offering comfortable accommodation and excellent service to both business and leisure travellers. Our team is dedicated to delivering a great guest experience while maintaining the high standards associated with the Holiday Inn Express brand.
Our Benefits:
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL This is a full-time position working night shifts, with a maximum of 48 hours per week.
What you'll be doing:
- Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
- Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
- Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
- Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
- Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
- Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
- Conducting regular security checks throughout the hotel premises to ensure guest and property safety
- Collaborating with the front office and management teams to address any issues identified during the night audit
- Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
- Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
What We Need From You:
- Previous experience in hospitality, ideally within a Front Office or Night Audit role
- Strong attention to detail and accuracy, particularly in financial reconciliation
- Good communication and guest service skills with the ability to handle guest enquiries professionally
- Ability to work independently and manage hotel operations overnight
- Basic IT skills and familiarity with property management systems (PMS)
- Flexibility to work night shifts and the ability to remain focused and productive
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Night Guest Services Manager employer: RBH
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As a Night Guest Services Manager at the Holiday Inn Express London Limehouse, you will enjoy competitive benefits, including discounted hotel stays, enhanced leave options, and a supportive environment that encourages professional development. Join us in creating memorable guest experiences while being part of a team recognised as one of the Top 30 Best Places to Work in Hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH
Don't be shy about reaching out to RBH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
