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- Tasks: Manage hotel operations and lead the Night Team to ensure top-notch customer service.
- Company: RBH is a leading hospitality management company, recognised as a Top 30 Best Place to Work.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, flexible hours, and free meals on duty.
- Why this job: Join a diverse team focused on wellbeing and sustainability in a vibrant hospitality environment.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: This role requires an EU work permit and offers a chance to grow in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
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Night Guest Service Manager – Hampton by Hilton, Manchester
Client: RBH
Location: Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 744dd58836f0
Job Views: 5
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
Hampton by Hilton Manchester Northern Quarter, 41 Rochdale Road, Manchester, Lancashire, M4 4HT
Join Our Family
At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our focus on diversity, health & wellbeing, sustainability, and individuality sets us apart and contributes to our recognition as a Top 30 Best Place to Work in Hospitality. We are passionate about the industry and continually seek new talent to join us.
Role Overview
Reporting to the Senior Guest Services Manager, your daily responsibilities will include managing operations within the hotel, aligning with company policies and brand standards. You will aim to maximize profitability through revenue and productivity improvements, ensuring high customer satisfaction and compliance with health and safety standards.
You will also lead and motivate the hotel team, ensuring staff are trained to brand standards.
Key Responsibilities
- Lead and develop the Night Team to ensure effective sales delivery and high customer service standards
- Perform Duty Management shifts, ensuring adequate staffing according to business levels
- Maintain clear communication across departments
- Manage guest relations, handle complaints and compliments, and report to management
- Ensure safety and security of the building during the night
Benefits
Our benefits package includes:
- Discounted hotel rates for employees and their friends & family
- Additional holiday days for your birthday
- Flexible working arrangements
- Pension scheme
- Free meals on duty, saving over £1000 annually
Learn more about our benefits by watching our employee benefits video.
Equal Opportunities
RBH Hospitality Management is committed to diversity and inclusion. We welcome applicants of all races, disabilities, genders, sexual orientations, ages, religions, and backgrounds, fostering a people-first culture.
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Night Guest Service Manager - Hampton by Hilton employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Manager - Hampton by Hilton
✨Tip Number 1
Familiarise yourself with Hampton by Hilton's brand values and customer service standards. Understanding their commitment to guest satisfaction will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of RBH or Hampton by Hilton. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experience in managing teams, especially in a hospitality setting. Highlighting your ability to motivate staff and ensure high service standards will resonate well with the hiring managers.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled guest complaints or operational challenges in the past. This will demonstrate your capability to maintain high customer satisfaction under pressure.
We think you need these skills to ace Night Guest Service Manager - Hampton by Hilton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Guest Service Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team and enhance guest satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed teams or improved operations in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at RBH
✨Show Your Leadership Skills
As a Night Guest Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed team members in the past.
✨Understand the Brand Standards
Familiarise yourself with Hampton by Hilton's brand standards and values. Demonstrating your knowledge during the interview will show that you're aligned with their mission and ready to uphold their reputation.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest complaints and ensuring customer satisfaction. Think of specific situations where you successfully resolved issues and improved guest experiences.
✨Highlight Your Operational Knowledge
Since the role involves managing hotel operations, be ready to discuss your experience with revenue management, staffing, and compliance with health and safety standards. This will showcase your ability to maximise profitability while maintaining high service levels.
