At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night experience.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality.
- Benefits: Enjoy discounted hotel rates, flexible hours, and free meals on duty.
- Other info: Join a diverse team with great career growth opportunities.
- Why this job: Perfect for night owls who thrive in a dynamic, friendly environment.
- Qualifications: Must be friendly, detail-oriented, and able to work independently.
The predicted salary is between 22000 - 25000 € per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Our Hotel Holiday Inn Express London - Park Royal is part of the Intercontinental Hotel Group, designed for the smart traveller to offer a consistent and comfortable experience. The hotel is situated 3 minutes drive from A40 Motorway and at the corner of North Acton Tube Station - Central Line. With 108 rooms, we take pride in delivering memorable guest experiences through creativity, local knowledge, and exceptional friendly service.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- Additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
What You’ll Be Doing
Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps! Welcome late-arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between. Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew. Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours. Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning. Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay. Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
What We Need From You
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Night Guest Service Assistant employer: RBH
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As part of the Intercontinental Hotel Group, our Holiday Inn Express London - Park Royal offers not only competitive benefits like discounted stays and flexible working arrangements but also a supportive environment where employees can thrive and develop their careers in the hospitality industry. Join us to be part of a team that values creativity and exceptional service, all while enjoying the perks of working in a top-rated hotel.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at places like RBH or can put in a good word for you.
✨Tip Number 2
Be ready for an impromptu chat! When you apply through our website, keep your phone handy. You never know when we might want to have a quick chat about your application!
✨Tip Number 3
Show off your personality! During interviews, let your friendly and welcoming nature shine through. Remember, we’re looking for someone who can bring that smile to our guests, even at 3 a.m.
✨Tip Number 4
Prepare for the night shift vibe! Research what it’s like to work during late hours and think about how you can thrive in that environment. We want to see your enthusiasm for being a night owl!
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Show Your Night Owl Spirit:When you're applying for the Night Guest Service Assistant role, let your love for the late hours shine through! Share any experiences that highlight your comfort and enthusiasm for working during the night, as this is key to fitting in with our team.
Be Friendly and Welcoming:Since you'll be the first point of contact for our late-arriving guests, make sure to convey your friendly nature in your application. Use warm language and examples that showcase your ability to provide exceptional service, even at 3 a.m.!
Highlight Your Attention to Detail:We need someone who's good with numbers and detail-oriented, especially for handling night audits. Mention any relevant experience or skills that demonstrate your ability to stay organised and manage reports accurately.
Emphasise Teamwork and Independence:Being a team player is crucial, but so is the ability to work independently during the night shift. In your application, share examples of how you've successfully collaborated with others while also thriving on your own. And remember, apply through our website for the best chance!
How to prepare for a job interview at RBH
✨Know the Company
Before your interview, take some time to research RBH and their values. Understand their commitment to diversity, health, and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Night Owl Side
Since this role is for a Night Guest Service Assistant, be prepared to discuss why you thrive during late hours. Share any relevant experiences that highlight your comfort and efficiency during night shifts, and how you can maintain a friendly atmosphere even when the world is asleep.
✨Demonstrate Attention to Detail
As the job involves handling night audits and reports, be ready to showcase your detail-oriented skills. You might want to prepare examples from past experiences where your attention to detail made a difference, whether in hospitality or another field.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of instances where you've successfully collaborated with others, as well as times when you’ve taken initiative on your own. Highlighting your adaptability will show that you can handle the unique challenges of night shifts.
