At a Glance
- Tasks: Oversee the night operations, ensuring exceptional guest service and safety.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible hours, and free meals on duty.
- Other info: Great career growth opportunities in a vibrant hotel environment.
- Why this job: Lead a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in front office or guest services with strong leadership skills.
The predicted salary is between 26130 - 31936 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting and event facilities, and one of the capital's most exciting rooftop destinations, Pocket Square Skyline Bar & Terrace.
Perfectly positioned between the City of London, Shoreditch, and Brick Lane, the hotel attracts a diverse mix of business and leisure travellers from across the globe.
As part of the world-renowned Hyatt brand and managed by RBH Hospitality Management, we are committed to delivering exceptional guest experiences whilst creating an environment where our people can thrive and grow.
THE ROLE
As Night Supervisor, you will be responsible for overseeing the overnight operation of the hotel, ensuring guests receive exceptional service while maintaining the highest standards of safety, security, and operational efficiency throughout the night.
Reporting to the Night Manager and Front Office Manager, you will play a key role in ensuring the hotel operates safely, efficiently and seamlessly throughout the night.
Acting as the senior operational presence during overnight hours, you will lead the Night Team, support guests with any requirements, oversee nightly procedures, and ensure the hotel is fully prepared for the day ahead.
You will lead by example, delivering outstanding guest experiences, supporting colleague development, and maintaining operational excellence across all areas of the hotel during the overnight shift.
This is an excellent opportunity for an experienced Front Office Supervisor, Night Auditor, or Guest Services professional looking to develop their leadership skills and progress within the hospitality industry.
- A DAY IN THE LIFE OF A GUEST SERVICE MANAGER
- Delivering Exceptional Guest Experiences
- Provide professional and friendly service to guests throughout the night.
- Ensure overnight arrivals, departures, and guest requests are handled efficiently and in line with brand standards.
- Act as the primary point of contact for guest enquiries, concerns, and emergency situations during the overnight shift.
- Resolve guest complaints and service recovery situations effectively, ensuring a positive outcome wherever possible.
- Ensure VIP, long-stay, and returning guests receive appropriate recognition and personalised service.
- Conduct regular lobby and public area checks to ensure standards are maintained throughout the night.
- Leading and Supporting the Night Team
- Lead by example, creating a positive and professional working environment.
- Supervise and support Night Auditors, Receptionists, and overnight colleagues to ensure service excellence.
- Provide guidance and coaching to team members, supporting their development and performance.
- Ensure clear communication and effective handovers between day and night operations.
- Promote teamwork and collaboration across all hotel departments.
- Driving Operational Excellence
- Complete nightly audit procedures accurately and within required timelines.
- Ensure all Front Office systems, reports, and financial reconciliations are completed correctly.
- Review room availability, arrivals, departures, and guest requests to ensure operational readiness for the following day.
- Monitor overnight occupancy and assist with room allocation requirements where necessary.
- Prepare departmental reports and ensure all relevant information is communicated to the Management team.
- Support revenue opportunities through upselling and effective room inventory management.
- Safety, Security & Compliance
- Maintain responsibility for the safety and security of guests, colleagues, and hotel assets during overnight operations.
- Respond appropriately to emergencies, incidents, and safeguarding concerns in accordance with company procedures.
- Ensure compliance with all hotel policies, health and safety requirements, and security standards.
- Report and document incidents accurately and communicate key information to management.
- Support compliance with Hyatt and RBH brand standards at all times.
- THE IMPACT YOU'LL HAVE
You will play a vital role in ensuring the hotel operates safely, efficiently, and successfully throughout the night.
Your leadership, attention to detail, and ability to remain calm under pressure will help deliver exceptional guest experiences around the clock.
By maintaining operational excellence, supporting your colleagues, and creating a welcoming environment for guests, you will contribute directly to the hotel's reputation and overall success, ensuring Hyatt Place London City East continues to exceed guest expectations day and night.
What We Need From You
To succeed in the role of Night Supervisor, you will bring
- Previous experience within a Front Office, Night Audit, Guest Services, or Supervisory role.
- A passion for delivering exceptional guest experiences.
- Strong leadership and team coordination skills.
- Excellent communication and interpersonal abilities.
- Confidence in handling guest concerns and resolving issues independently.
- Strong organisational skills and exceptional attention to detail.
- Experience with cash handling, night audit procedures, and hotel reporting systems.
- The ability to make informed decisions and remain calm under pressure.
- Good knowledge of hotel operations, health & safety, and security procedures.
- Flexibility to work overnight shifts, including weekends and holidays.
- Knowledge of Opera Cloud or similar hotel management systems would be advantageous.
- Our Benefits
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact .
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Night Front Office Supervisor employer: RBH
RBH in Belfast is an exceptional employer that prioritises guest satisfaction and employee well-being. With flexible working hours, discounted hotel rates, and life insurance, we foster a supportive work culture that encourages personal growth and development. Join us to be part of a dynamic team where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH
Don't be shy about reaching out to RBH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
