At a Glance
- Tasks: Welcome guests, manage check-ins/check-outs, and ensure safety during night shifts.
- Company: RBH, a welcoming team in Greater London focused on exceptional service.
- Benefits: Discounted hotel rates, extra leave for birthdays, and flexible working hours.
- Other info: Perfect for those who thrive in a quiet yet active environment.
- Why this job: Join a supportive team and make a difference in guest experiences at night.
- Qualifications: Detail-oriented, reliable under pressure, with strong customer service skills.
The predicted salary is between 24000 - 30000 € per year.
RBH in Greater London seeks a night shift team member who thrives in a quiet yet active environment. Responsibilities include welcoming late-arriving guests, handling check-ins/check-outs, conducting night audits, and monitoring safety.
Ideal candidates are detail-oriented, reliable under pressure, and possess strong customer service skills.
Benefits include discounted hotel rates, additional leave for birthdays, and flexible working arrangements. Join us to be part of a welcoming team dedicated to delivering exceptional service at night.
Night Concierge & Guest Services Specialist employer: RBH
RBH is an exceptional employer located in Greater London, offering a supportive work culture that values detail-oriented individuals who excel in customer service. With benefits such as discounted hotel rates, additional leave for birthdays, and flexible working arrangements, we prioritise employee well-being and growth opportunities, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Guest Services Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work night shifts. They can give you insider tips and might even refer you to openings at places like RBH.
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've handled tricky situations or made guests feel welcome. This will help us see that you're the perfect fit for the Night Concierge role.
✨Tip Number 3
Be prepared for situational questions! Think about how you'd handle late-night check-ins or safety concerns. We want to know you can keep calm under pressure and ensure guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely interested in joining our welcoming team at RBH.
We think you need these skills to ace Night Concierge & Guest Services Specialist
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, especially in a night-time setting where attention to detail is key.
Be Detail-Oriented:Since the role involves conducting night audits and monitoring safety, it's crucial to demonstrate your attention to detail. Use specific examples in your application that showcase your reliability and ability to handle tasks under pressure.
Tailor Your Application:Take a moment to tailor your application to the Night Concierge & Guest Services Specialist role. Mention why you’re excited about working at RBH and how your skills align with our mission of delivering exceptional service at night.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at RBH
✨Know the Night Shift
Familiarise yourself with the unique aspects of working night shifts. Understand how to manage your energy levels and stay alert during quieter hours, as this role requires a balance of vigilance and customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in challenging situations. Highlight your ability to remain calm under pressure, as this is crucial for a Night Concierge.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in tasks like check-ins/check-outs and conducting night audits. Mention any systems or methods you use to keep track of details, as this will show your reliability.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations during the night shift. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
