At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide local recommendations.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Discounted hotel stays, flexible hours, and course sponsorship for personal growth.
- Other info: Dynamic role with opportunities to thrive in a fast-paced setting.
- Why this job: Be the friendly face that makes guests feel at home in a vibrant environment.
- Qualifications: Great communication skills and a passion for creating memorable experiences.
The predicted salary is between 20000 - 25000 £ per year.
Join Us At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
Our Hotel Staybridge Suites® Newcastle offers relaxing, home‑like apartment‑style accommodation with all the comforts of home, whether you’re staying for a night, a weekend or for an extended business trip. Features include spacious suites with living spaces & fully fitted kitchens, 85 on‑site parking spaces, complimentary Wi‑Fi, fitness studio, laundry facilities and a 24/7 reception and pantry. All guests can enjoy our complimentary breakfast buffet with English breakfast and continental choices and mid‑week evening socials with drinks and nibbles included, excludes Bank Holidays.
Located just a short walk from Millennium Bridge, Staybridge Suites Newcastle is perfectly positioned for those who want to explore the sights and nightlife of the city. Newcastle Central Station is a twenty‑minute walk and the nearest Metro Station, Manors, can be found 5 minutes up the road. The A167 motorway is easily accessible as well as the A1. The nearest airport, Newcastle International Airport is 20 minutes by taxi.
Delegates can book our 14‑capacity, boardroom style, Den Meeting Room and have 24‑hour access to the Business Centre's services, including click‑share, as well as complimentary Wi‑Fi. Newcastle has a fantastic choice of bars and restaurants that can be found along the Quayside. Music fans are a six‑minute drive from the Utilitia Arena, a 15‑minute walk from the waterfront concert venue, Sage Gateshead, and the Baltic Centre for Contemporary Art.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
A Day in the Life of a Receptionist at Our Hotel
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
- Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist in Newcastle upon Tyne employer: RBH
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As a Receptionist at Staybridge Suites Newcastle, you'll enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for personal growth through course sponsorship. Located in the heart of Newcastle, our hotel offers a dynamic environment where you can thrive while providing exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH
Don't be shy about reaching out to RBH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
