At a Glance
- Tasks: Welcome guests and ensure their dining experience is top-notch and enjoyable.
- Company: Join a vibrant hospitality team that values inclusivity and diversity.
- Benefits: Enjoy discounts, flexible hours, and a supportive work environment.
- Other info: Great opportunities for personal growth and fun social events throughout the year.
- Why this job: Be part of a dynamic team where your energy and passion shine.
- Qualifications: Friendly attitude and a willingness to learn; prior experience is a bonus.
The predicted salary is between 10 - 12 £ per hour.
Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream — choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
Responsibilities
- Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
- Ensuring special requests are noted and fulfilled while keeping presentation standards high and timing smooth.
- Set up, clean, and reset tables and service areas, maintaining an inviting and well‑organised dining space.
- Keep the dining area stocked by assisting with inventory and restocking supplies.
- Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
- Work closely with kitchen team to deliver a seamless service, supporting each other for a smooth operation.
What We Need From You
- A friendly, professional approach with a passion for creating positive guest experiences.
- Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
- Clear communication skills to interact confidently with guests and colleagues.
- A keen eye for detail, especially in order accuracy and food presentation.
- Team‑focused, ready to jump in and support others to keep service flowing.
- Flexibility and energy to thrive in a fast‑paced setting, handling peak times with ease.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Flexible F&B Team Member – Guest Services in Newcastle upon Tyne employer: RBH
RBH Hospitality Management is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that fosters inclusivity and collaboration, employees enjoy a comprehensive benefits package including flexible working arrangements, generous discounts, and opportunities for professional development. Located in a dynamic environment, our team members are encouraged to thrive while delivering outstanding guest experiences, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible F&B Team Member – Guest Services in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about guest services, try role-playing with a friend. It’ll help you feel more confident when interacting with guests during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers or worked well in a team. This shows you’re a great fit for the flexible F&B team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Flexible F&B Team Member – Guest Services in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest services and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the role of Flexible F&B Team Member. Highlight any relevant experience or skills that match the job description, especially your ability to create positive guest experiences.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RBH
✨Show Your Warmth
As a Flexible F&B Team Member, your ability to create a welcoming atmosphere is key. During the interview, demonstrate your friendly and professional approach by engaging with the interviewer warmly. Share examples of how you've made guests feel special in previous roles or even in everyday situations.
✨Highlight Your Team Spirit
This role requires a strong team focus, so be sure to discuss your experiences working collaboratively. Talk about times when you supported colleagues during busy periods or helped maintain a smooth operation. This will show that you're ready to jump in and keep service flowing.
✨Communicate Clearly
Clear communication is essential in guest services. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where effective communication made a difference in your previous jobs, especially in food and beverage settings.
✨Demonstrate Your Attention to Detail
A keen eye for detail is crucial, especially regarding order accuracy and food presentation. Prepare to discuss specific instances where your attention to detail improved a guest's experience or contributed to a successful service. This will help illustrate your commitment to high standards.
