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- Tasks: Lead housekeeping teams across two hotels, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join RBH Management, a top-rated employer in hospitality, known for its supportive culture.
- Benefits: Enjoy flexible hours, discounted stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of a passionate team dedicated to creating unforgettable guest experiences in a stunning seaside location.
- Qualifications: Experience in hotel housekeeping management, strong leadership skills, and excellent communication abilities required.
- Other info: Salary up to £35,000 with opportunities for training and career progression.
The predicted salary is between 28000 - 42000 £ per year.
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JOIN OUR FAMILY
Our brand new, Mercure and ibis Styles hotels have swiftly gained recognition for delivering outstanding service, boasting a breathtaking seaside setting, and unwavering dedication to crafting unforgettable experiences for our guests. With the recent opening of our sister property, The Ibis Styles Paignton, we are actively searching for enthusiastic and committed individual to join our team. Your role will involve leading our housekeeping teams seamlessly across both hotels, ensuring the maintenance of our elevated standards.
The Mercure and the Ibis Styles Paignton are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
A DAY IN THE LIFE OF A MULTI-SITE HEAD HOUSEKEEPER
As a seasoned professional in the hospitality industry with a keen eye for detail and a passion for maintaining impeccable standards of cleanliness and you will play a pivotal role in ensuring an exceptional guest experience.
What you\’ll be doing…
Reporting to the Deputy general manager, you can expect your working day to include the following.
- Leadership and Supervision:
Lead and motivate the housekeeping team, ensuring a positive and productive work environment.
Conduct regular training sessions to enhance team skills and maintain high-performance standards.
Schedule and coordinate daily tasks for housekeeping staff to optimize efficiency.
- Quality Control:
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to established standards.
Implement corrective actions and provide feedback to staff for continuous improvement.
- Inventory Management:
Monitor and manage housekeeping supplies and equipment, ensuring adequate stock levels.
Collaborate with the procurement team to source high-quality cleaning materials and amenities.
- Guest Satisfaction:
Address guest requests and concerns promptly and professionally.
Collaborate with other departments to ensure seamless coordination and enhance overall guest satisfaction.
- Budget Oversight:
Assist in the development and management of the housekeeping budget.
Implement cost-saving measures without compromising service quality.
- Reporting and Documentation:
Maintain accurate records of room status, maintenance issues, and housekeeping activities.
Generate reports for management, highlighting key performance indicators and areas for improvement.
.To be involved in training and coaching team members..
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Multi-site head housekeeper , you will need the following qualities and skills.
- Proven experience in a supervisory or managerial role within the housekeeping department of a hotel which has in excess of over 100 rooms.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Knowledge of industry-specific cleaning standards and practices.
- Proficient in relevant computer software for scheduling and reporting.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- Training and Career progression opportunities
- Recommend a Friend Scheme
- Employee of the Month/ Year
- Gratuities and Service charges paid
- Discounts in supermarkets and days out
- Salary of up to £35,000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
- Job Ref RBH14553
- Branch Mercure Paignton
- Location Paignton
- Contract type Permanent
- Hours Full Time
- Shift pattern As per business needs, Can include AM, PM weekend shifts
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Multi Site Head Housekeeper employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Site Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices used in the hospitality industry. Understanding these will not only help you during interviews but also demonstrate your commitment to maintaining high-quality service.
✨Tip Number 2
Network with current or former employees of RBH management or similar hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you successfully led a team. Be prepared to share specific examples of how you motivated staff and improved performance, as this is crucial for the Multi Site Head Housekeeper role.
✨Tip Number 4
Research the latest trends in sustainability and health & wellbeing within the hospitality sector. Being knowledgeable about these topics can set you apart, especially since the company values these aspects highly.
We think you need these skills to ace Multi Site Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and leadership roles. Emphasise any supervisory positions you've held, especially in hotels with over 100 rooms, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your skills align with the responsibilities of the Multi Site Head Housekeeper. Mention your commitment to maintaining high standards and enhancing guest satisfaction.
Showcase Your Leadership Skills: Provide specific examples of how you've successfully led teams in previous roles. Highlight any training or mentoring you've done, as well as how you've motivated staff to achieve high performance.
Highlight Your Organisational Abilities: Discuss your experience with inventory management and scheduling. Mention any software you are proficient in that relates to housekeeping operations, as this will demonstrate your ability to manage resources effectively.
How to prepare for a job interview at RBH
✨Showcase Your Leadership Skills
As a Multi Site Head Housekeeper, you'll be leading teams across two hotels. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Share specific examples of how you’ve handled challenges and improved team performance.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for cleanliness and quality control. During the interview, highlight your understanding of industry-specific cleaning standards and practices. You might even want to mention any inspections or audits you've conducted in previous roles.
✨Communicate Effectively
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle guest concerns and collaborate with other departments to enhance guest satisfaction.
✨Prepare for Budget Discussions
Since you'll assist in managing the housekeeping budget, brush up on your financial management skills. Be ready to talk about any experience you have with budgeting, cost-saving measures, and how you ensure quality service without overspending.
