At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join a top-rated hospitality team that values diversity and wellbeing.
- Benefits: Enjoy flexible hours, discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be the friendly face that makes every guest feel special and valued.
- Qualifications: Great communication skills and a passion for customer service.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199‑bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle‑free stays with free WiFi, on‑site dining, and our signature Express Start breakfast. Behind the scenes, it’s our team who make the difference — working in a fast‑paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality.
Our Benefits:
- Free on‑site car parking for team members
- Unsociable hours shift allowance of an additional +£2/+£3 per hour
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT OUR HOTEL:
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
Working 3 x 5hr shifts per week: 17:00-22:00 / 18:00-23:00
What We Need From You:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
Reception Team Member - 15hrs in Manchester employer: RBH
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As a Reception Team Member at the Holiday Inn Express Manchester Airport, you will enjoy a supportive environment with ample opportunities for personal and professional growth, alongside a comprehensive benefits package that includes flexible working arrangements, enhanced leave options, and exciting team events. Join us in creating memorable experiences for our guests while being part of a globally trusted brand in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member - 15hrs in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at RBH and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Reception Team Member - 15hrs in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at RBH that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at RBH.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at RBH get a sense of who you are beyond your experience!
How to prepare for a job interview at RBH
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at RBH and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
