WHY RBH?
At RBH, we believe our people are our biggest asset and we put them at the heart of everything we do. Our hotels thrive on performance, people, quality, profit, and community, and we are proud to be recognised as one of the Top 30 Best Places to Work in Hospitality.
We are passionate about creating inclusive, supportive workplaces where our teams can grow and succeed. Guided by our values, we strive to:
Act with Integrity
Deliver Excellence
Show Ambition to continuously improve
Care about our people, our guests and our communities
ABOUT THE HOTEL
Hyatt Place London City East occupies a prime position in the bustling district of Aldgate on Whitechapel Road, just moments from Brick Lane and the heart of London's financial district.
An award-winning hotel, we are proud of our commitment to leaving our planet better than we found it. With a strong focus on sustainability, local art, and music, we create a vibrant, community-driven environment that attracts guests from all walks of life — and makes this a truly exciting place to work.
THE ROLE – PEOPLE & CULTURE MANAGER
As our People & Culture Manager, you will play a pivotal role within the hotel leadership team, driving a positive, engaging, and high-performance culture across all departments.
You will be responsible for shaping the colleague experience from attraction through to development, ensuring our people feel supported, valued, and inspired — all whilst aligning with Hyatt's brand culture and RBH values.
KEY RESPONSIBILITIES
People & Culture Strategy
Lead the implementation of the Hotel People & Culture Plan, ensuring alignment with Hyatt's culture, values, and budget
Partner with the General Manager, Heads of Department, and central teams to drive succession planning and internal development
Leadership & Culture
Foster a coaching culture that promotes respect, inclusion, and wellbeing
Act as a trusted advisor to the leadership team, supporting people-related decision making
Recruitment & Employer Branding
Manage end-to-end recruitment processes
Promote the hotel as an employer of choice across local and digital channels, championing diversity and inclusion
HR Operations & Compliance
Oversee all HR operations including onboarding, payroll, absence management, performance processes, and HR systems
Ensure full compliance with UK employment law and internal policies, maintaining fairness and integrity in all decisions
Learning & Development
Design and implement learning and development initiatives
Encourage innovation, continuous improvement, and personal growth across all teams
Engagement & Wellbeing
Drive reward, recognition, and engagement initiatives, including surveys and social activities
Lead wellbeing initiatives that support a positive colleague experience
Health, Safety & Risk
Ensure compliance with health & safety regulations, risk assessments, and industry standards
Model accountability and best practice across all areas of responsibility
WHAT WE ARE LOOKING FOR
A strong leader with the ability to coach, influence, and build relationships at all levels
Solid understanding of HR practices, UK employment law, and hospitality operations
Excellent organisational skills with the ability to manage multiple priorities
A proactive, self-motivated approach with a passion for people and development
High levels of integrity, professionalism, and discretion
A genuine commitment to inclusion, wellbeing, and continuous improvement
WHAT'S IN IT FOR YOU?
We offer a benefits package designed to support and reward our people, including:
Discounted hotel room rates for you, your friends and family
Meals on duty
Wagestream – access your pay when you need it
Employee Assistance Programme & wellbeing support
Training and development opportunities to support your career progression
Social and team engagement events throughout the year
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in building a diverse workforce and sustaining an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know.
TPBN1_UKCT
People and Culture Manager in London employer: RBH
At RBH, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises the wellbeing and growth of our employees. As a Sous Chef, you will benefit from our commitment to professional development, alongside a supportive environment that celebrates diversity and sustainability, making us one of the Top 30 Best Places to Work in Hospitality.
