At a Glance
- Tasks: Keep the hotel running smoothly at night, welcoming guests and handling requests.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Be part of a diverse team with great career growth opportunities.
- Why this job: Perfect for night owls who thrive in a dynamic, friendly environment.
- Qualifications: Friendly, detail-oriented, and reliable with a passion for guest service.
The predicted salary is between 22000 - 26000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Our Hotel Holiday Inn Express London - Park Royal is part of the Intercontinental Hotel Group, designed for the smart traveller to offer a consistent and comfortable experience. The hotel is situated 3 minutes drive from A40 Motorway and at the corner of North Acton Tube Station - Central Line. With 108 rooms, we take pride in delivering memorable guest experiences through creativity, local knowledge, and exceptional friendly service.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- Additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
What You’ll Be Doing
- Welcome late-arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between.
- Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew.
- Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
What We Need From You
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Night Guest Service Assistant in London employer: RBH
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As part of the Intercontinental Hotel Group, our Holiday Inn Express London - Park Royal offers not only competitive benefits like discounted hotel stays and flexible working arrangements but also a supportive environment where employees can thrive and develop their careers in hospitality. Join us to be part of a team that values creativity and exceptional service, all while enjoying the perks of working in a top-rated hotel just moments from North Acton Tube Station.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at places like RBH or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research the hotel and its values, especially their focus on diversity and wellbeing. Show them you’re not just another candidate but someone who truly aligns with their mission.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Guest Service Assistant and how you’d handle them. Being prepared will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RBH team.
We think you need these skills to ace Night Guest Service Assistant in London
Some tips for your application 🫡
Show Your Night Owl Spirit:When you’re writing your application, let us know why you’re the perfect fit for those late-night shifts. Share any experiences that highlight your comfort and enthusiasm for working during the quiet hours.
Be Friendly and Welcoming:Since this role is all about providing a warm welcome to our guests, make sure your application reflects your friendly personality. Use a conversational tone and sprinkle in some examples of how you’ve gone above and beyond for others.
Attention to Detail is Key:We love candidates who are detail-oriented! Highlight any past experiences where you’ve had to manage numbers or reports, especially if it involved keeping things organised during busy times.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity at Holiday Inn Express London - Park Royal.
How to prepare for a job interview at RBH
✨Know the Company
Before your interview, take some time to research RBH and their values. Understand their commitment to diversity, health, and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Night Owl Side
Since this role is for a Night Guest Service Assistant, be prepared to discuss why you thrive during late hours. Share any relevant experiences that highlight your comfort and efficiency working at night, and how you can maintain a friendly atmosphere even when the world is asleep.
✨Demonstrate Attention to Detail
As the job involves handling night audits and reports, be ready to showcase your detail-oriented skills. You might want to prepare examples from past experiences where your attention to detail made a difference, whether in hospitality or another field.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of instances where you've successfully collaborated with others, as well as times when you’ve taken initiative on your own. Highlighting your adaptability will show that you can handle the unique challenges of night shifts.
