At a Glance
- Tasks: Lead and supervise events, ensuring exceptional service and guest satisfaction.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Other info: Work in a lively setting with a focus on memorable guest experiences.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with growth opportunities.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on‑site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF MEETING & EVENTS SUPERVISOR AT OUR HOTEL
What you'll be doing:
- Ensure all meeting rooms are set to Crowne Plaza standards and individual guests’ requirements at all times.
- Ensure all meeting/events organisers are met on arrival and departure as per Crowne Plaza Standards.
- Ensure all meeting/events are run as to guest requirements and Crowne Plaza standards.
- Ensure all guest requests or enquiries are facilitated in a professional manner, accurate information is given and guest’s needs are anticipated at every opportunity to ensure exceptional customer service every time.
- Liaise with contractors and suppliers to ensure the set up and meeting/events are all successful.
- Monitor event spaces, ensuring set‑up, cleanliness, and ambience meet brand standards.
- Oversee service delivery during events – including food and beverage, AV transitions, and guest requests.
- Collaborate with the kitchen and bar teams to ensure the timely and accurate service of meals and drinks.
- Train and guide junior team members, providing coaching and support where needed.
- Step in to resolve any service challenges quickly and professionally.
- Assist with pre‑event briefings and post‑event reviews to support continuous improvement.
- Maintain event documentation and ensure clear communication across department.
WHAT WE NEED FROM YOU
- Previous experience in a supervisory role within hospitality, events, or banqueting.
- Strong floor presence with a natural ability to lead, motivate, and inspire a team.
- Excellent communication skills and confidence working directly with clients and guests.
- A calm, composed, and solutions‑focused mindset during high‑pressure moments.
- A sharp eye for detail and a drive to uphold luxury presentation and service standards.
- Flexibility to work across weekdays, evenings, and weekends depending on event needs.
- Passion for hospitality and genuine pride in delivering memorable moments.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Lead Meeting & Events Supervisor in London employer: RBH
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. Located in the dynamic East London Docklands, our Crowne Plaza hotel offers exceptional benefits, including flexible working arrangements, course sponsorship, and discounted rates for staff and their families. Join us to thrive in a supportive environment where your contributions are valued, and you can grow your career in the exciting hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Meeting & Events Supervisor in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in hospitality. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! Research the company and its culture before interviews. This way, you can tailor your responses to show how you fit right into their vibrant team at Crowne Plaza.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm and professionalism, which is key in hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Lead Meeting & Events Supervisor in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Lead Meeting & Events Supervisor role. Highlight your supervisory experience and any specific skills that match the job description, like communication and problem-solving abilities. We love seeing how your background fits with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our team. Be sure to mention your leadership style and how you motivate others, as well as your commitment to exceptional service. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at Crowne Plaza London Docklands!
How to prepare for a job interview at RBH
✨Know Your Venue
Before the interview, take some time to research the Crowne Plaza London Docklands. Familiarise yourself with its facilities, services, and unique selling points. This will not only show your genuine interest in the role but also help you tailor your answers to align with the hotel's values and standards.
✨Showcase Your Leadership Skills
As a Lead Meeting & Events Supervisor, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate and inspire others, especially in high-pressure situations.
✨Emphasise Customer Service Excellence
Customer service is at the heart of hospitality. Be ready to discuss specific instances where you've gone above and beyond for guests. Share how you anticipate needs and ensure exceptional experiences, as this aligns perfectly with the hotel's commitment to outstanding service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
