At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and manage front-line services.
- Company: Join RBH, a leading independent hotel management company in the UK.
- Benefits: Competitive salary, career growth, and the chance to work with top hotel brands.
- Other info: Dynamic role with opportunities to work flexible hours and develop your career.
- Why this job: Make a real difference in hospitality by ensuring guests have unforgettable stays.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 35000 - 45000 £ per year.
RBH is an independent hotel management company with a proven track record of developing and managing a diverse range of branded and private label hotel properties across the UK. Collaborating with prestigious international hotel brands such as IHG, Hilton, Accor, Marriott, and Wyndham, RBH aims to maximize returns for hotel owners. The company is a driving force in the UK's hospitality industry.
This is a full-time, on-site role located in Greater London for a Guest Services Manager. The Guest Services Manager will be responsible for overseeing receptionist duties, ensuring customer satisfaction, and managing customer service operations. The role also involves supervisory tasks, effectively communicating with staff and guests, and consistently delivering high-quality service.
Responsibilities:
- Oversee receptionist duties and frontline guest services
- Ensure high levels of customer satisfaction and service quality
- Manage customer service operations and workflows
- Perform supervisory tasks and support staff
- Communicate effectively with staff and guests
- Deliver consistently high-quality service
Qualifications:
- Supervisory skills and effective management of team members
- Customer satisfaction and customer service skills
- Experience with receptionist duties
- Excellent organizational and multitasking abilities
- Proven experience in the hospitality industry is a plus
- Ability to work flexible hours, including weekends and holidays
- A degree in Hospitality Management or a related field is beneficial
Guest Services Manager in London employer: RBH
RBH in Belfast is an exceptional employer that prioritises guest satisfaction and employee well-being. With flexible working hours, discounted hotel rates, and life insurance, we foster a supportive work culture that encourages personal growth and development. Join us to be part of a dynamic team where your passion for customer service can truly shine.
