Senior Event Sales Coordinator in Liverpool

The Municipal Hotel & Spa MGallery opened in May 2023 as the first 5* hotel in Liverpool. We are seeking a passionate, detail‑oriented Senior Event Sales Coordinator to lead complex group enquiries and high‑profile events, ensuring a flawless experience from enquiry to contract.

A DAY IN THE LIFE OF A SENIOR EVENT SALES COORDINATOR

As a Senior Event Sales Coordinator, you are a storyteller and planner. You will take the lead on complex group enquiries and high‑profile events, ensuring every 'wow' moment is captured from the initial enquiry to the final contract. You will serve as a bridge between the sales division, clients, and the operations team, turning visions into reality with 5‑star precision. You will mentor and support Junior Coordinators while managing a portfolio of corporate and social bookings.

WHAT WE NEED FROM YOU

• Positive Ambassadorship: A can‑do attitude and welcoming demeanour. Speak with all guests, agents, and third parties in a polite, cheerful, hospitable, and efficient manner, adhering to 5‑star, Accor & MGallery brand standards.
• Sales Drive: Actively work towards the maximisation of hotel sales and profitability through full familiarity with all room types, event capacities, facilities, and promotions.
• Showcasing the Property: Confidently present and showcase the hotel to potential clients during meetings and show rounds.
• Precision & Detail: Strong attention to detail and consistency in delivering accurate information. High accuracy in verbal and written communication is pivotal to the success of each booking and vital in drawing up contracts and function sheets that mirror guest requirements.
• Analytical Skills: Maintain statistics and analysis reports, client details, notes, profiles and company records to help the office stay organized and strategic.
• Financial Accountability: Adhere to advance purchase and deposit payment requirements, ensuring daily banking balances and that all payments are posted correctly across all systems.
• Communication, Leadership & Teamwork: Excellent teamwork skills, establishing strong relationships and support over all mediums including telephone, email, booking systems, and in-person meetings.
• Experience: 2 years of current Event and Group Reservations experience in a fast‑paced and high‑volume hotel reservations department, ideally Accor branded.

WHAT WE OFFER

When you become one of our Heartists®, you will be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® programme provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. Additionally, the Municipal Hotel benefits include friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.