At a Glance
- Tasks: Keep the hotel running smoothly during the night, welcoming guests and handling requests.
- Company: Join a vibrant hospitality team that values inclusivity and diversity.
- Benefits: Enjoy discounted stays, flexible hours, free meals, and wellness events.
- Other info: Great opportunity for personal growth and making lasting connections.
- Why this job: Perfect for night owls who thrive in a dynamic, quiet environment.
- Qualifications: Friendly, detail-oriented, and reliable with a knack for guest service.
The predicted salary is between 22000 - 26000 € per year.
Are you a night owl who loves the quiet buzz of the late hours/early mornings? Join our team and keep the magic of the hotel running smoothly while the world sleeps! The shifts start at 10.30 pm and you finish at 7 am the next day.
Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between. Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew. Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours. Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning. Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay. Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
What We Need From You
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Nights Guest Services Team Member in Liverpool employer: RBH
RBH Hospitality Management is an exceptional employer for those seeking a rewarding role as a Nights Guest Services Team Member. With a vibrant work culture that values inclusivity and teamwork, employees enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for personal growth through course sponsorship. Located in a dynamic environment, our team members thrive on the unique experience of night shifts, ensuring guests have a comfortable stay while enjoying a supportive atmosphere that prioritises their well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Guest Services Team Member in Liverpool
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and amenities so you can confidently assist guests. This will not only impress during interviews but also help you shine on the job.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle guest requests or complaints. This will prepare you for those late-night surprises and show that you're ready to keep the magic alive.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through social media to learn about their experiences. They might share insider tips that could give you an edge in the application process.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Nights Guest Services Team Member in Liverpool
Some tips for your application 🫡
Show Your Night Owl Spirit:Let us know why you're the perfect fit for those late-night shifts! Share your love for the quiet buzz of the night and how you thrive when others are asleep. We want to see your personality shine through!
Be Friendly and Welcoming:Since you'll be the first face our late-arriving guests see, make sure to highlight your friendly nature in your application. A warm smile goes a long way, even in written form, so let us feel your enthusiasm for providing top-notch service!
Detail is Key:We’re looking for someone who’s good with numbers and detail-oriented. When you describe your past experiences, focus on how you've handled audits or reports. Show us that you can keep things organised, especially during those busy night hours!
Team Player Vibes:Even though you'll be working independently at times, we value teamwork! Mention any experiences where you’ve collaborated with others, especially during shift handovers. It’ll show us you’re ready to set the stage for a smooth morning transition!
How to prepare for a job interview at RBH
✨Embrace Your Night Owl Nature
Make sure to highlight your comfort with late hours during the interview. Share experiences that showcase your ability to thrive in a night-time environment, as this role is all about keeping the hotel running smoothly while others are asleep.
✨Show Off Your Friendly Vibe
Since you'll be welcoming guests at odd hours, practice your warm and friendly greeting. Think about how you can make guests feel at home even when they arrive in the middle of the night. A genuine smile and a positive attitude can go a long way!
✨Get Familiar with Numbers
As you'll be handling night audits and reports, brush up on your numerical skills. Be prepared to discuss any relevant experience you have with managing details or reports, and maybe even bring examples of how you've kept things organised in past roles.
✨Demonstrate Your Team Spirit
Even though this role requires independence, being a team player is crucial. Think of examples where you've successfully collaborated with others, especially during shift handovers. Show that you can work well alone but also coordinate effectively with the morning crew.
