Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Aloft Liverpool by Marriott
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
Discounted hotel room rates for you and your friends & family
An additional day's holiday for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream – choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1,000 per year
And much, much more!
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT MANAGER AT OUR HOTEL
What you'll be doing...
Support and supervise the daily Food & Beverage operations, ensuring consistently high standards of service and guest satisfaction.
Lead by example, motivating and supporting the team to deliver excellent service across the bar, breakfast, conferences, meetings and banqueting operations.
Oversee breakfast and bar service, ensuring the team is organised, service runs smoothly and guest expectations are met.
Coordinate conference and banqueting setups and service, ensuring all arrangements meet guest requirements and hotel standards.
Support the organisation of team rotas, shift allocation and daily operational duties to ensure the department is appropriately staffed.
Monitor service standards, presentation, cleanliness and operational procedures across all Food & Beverage areas.
Work closely with the Kitchen team to coordinate food service, communicate guest requirements and ensure a smooth operation.
Assist with stock control, ordering, deliveries and monitoring of Food & Beverage supplies, helping to manage costs and minimise waste.
Handle guest feedback and complaints professionally, taking ownership of issues and ensuring a positive resolution.
Train, develop and support team members, helping them build their skills and deliver consistent service standards.
Ensure all food hygiene, health and safety and licensing requirements are followed across the department.
Support Reception and Front Desk operations when required, including guest check-in and check-out, handling enquiries, assisting with reservations and responding to guest requests.
Work closely with other hotel departments, including Housekeeping and Maintenance, to ensure a seamless guest experience.
Assist the management team with daily reports, administration and other operational responsibilities as required.
WHAT WE NEED FROM YOU
Previous experience in a supervisory or team leader role within Food & Beverage or hotel operations.
A strong understanding of Food & Beverage service, particularly bar operations, breakfast, conferences, meetings and banqueting.
The ability to lead, motivate and support a team, ensuring high standards of service and guest satisfaction.
A hands-on approach, actively supporting daily operations and leading by example during busy service periods.
Good organisational skills, with the ability to coordinate shifts, allocate duties and ensure the smooth running of all service areas.
A flexible approach, with the ability to support Reception and Front Desk operations when required, including guest check-in and check-out, handling enquiries and assisting with guest requests.
Excellent communication and customer service skills, with the confidence to deal with guest feedback and resolve issues professionally.
A good understanding of hotel standards, food hygiene, health and safety procedures and operational compliance.
The ability to work effectively with other departments, including Kitchen, Housekeeping and Maintenance, to ensure a seamless guest experience.
Good IT and administrative skills, with the ability to assist with departmental reporting, stock control and operational administration.
Flexibility to work shifts, including weekends and bank holidays, according to business requirements.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
TPBN1_UKCT
Guest Services Assistant Manager in Liverpool employer: RBH
At RBH, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises the wellbeing and growth of our employees. As a Sous Chef, you will benefit from our commitment to professional development, alongside a supportive environment that celebrates diversity and sustainability, making us one of the Top 30 Best Places to Work in Hospitality.
