At a Glance
- Tasks: Welcome guests and ensure their experience is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible hours, and free meals on duty.
- Other info: Great opportunities for career growth and a fun team atmosphere.
- Why this job: Be the friendly face that brightens guests' days in a dynamic environment.
- Qualifications: A welcoming personality and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to serving a drink behind the bar with an enjoyable breakfast experience to check‑out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink.
- Be the go‑to person for guest questions whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
- Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or a wedding breakfast.
- Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation.
- Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.
- Helping service and looking after conference guests from coffee and tea breaks to conference lunch.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant in Liverpool employer: RBH
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and wellbeing. As a Guest Service Assistant, you'll enjoy a range of benefits including flexible working arrangements, generous leave policies, and opportunities for personal growth through course sponsorship. Join us in creating unforgettable experiences for our guests while being part of a team that celebrates individuality and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH
Don't be shy about reaching out to RBH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
