At a Glance
- Tasks: Create unforgettable guest experiences and manage hotel operations smoothly.
- Company: Join a top-rated hospitality company that values diversity and wellbeing.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Opportunities for career growth and a fun work culture.
- Why this job: Be part of a vibrant team in a fast-paced hotel environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL Staybridge Suites Liverpool offers comfortable fully‑equipped studio and one‑bedroom suites in the Royal Albert Docks area of Liverpool. Liverpool Lime Street Station is a twenty‑minute walk, with Moorfields and Central Stations both just ten minutes away. The M62 motorway is a twenty‑minute drive and Liverpool John Lennon Airport (LPL) is 25 minutes by taxi. Work delegates can make use of our 14‑capacity Den Meeting Room and have 24‑hour access to the business centre's copying and scanning services, as well as complimentary Wi‑Fi. During your stay, workout in our 24/7 Fitness Centre, stock up on provisions from The Pantry, and join our Staybridge Social events, where you can enjoy a drink and bite to eat on us three times a week. Explore Liverpool from our centrally located hotel. You can find us right opposite the new Liverpool Experience Campus (LEX) and our hotel is part of the iconic Royal Albert Docks. Enjoy all that our city has to offer during your stay with us including the famous Wheel of Liverpool, The Beatles Story museum, the Tate Liverpool and a great selection of bars and shopping right on our doorstep.
Our Benefits:
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL:
- Fully converse with guests about hotel facilities, services and promotions.
- Have a full working knowledge of the reward programme and its benefits – enrolling new members.
- Ensure all charges are correctly posted to guest bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, reporting any discrepancies immediately.
- Ensure all messages received for guests are passed on accurately and quickly.
- Operate the hotel switchboard and handle all internal and external calls, according to procedure.
- Deliver a unique guest experience that brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests, delivering a level of service and responsiveness that generates guest satisfaction.
- Implement IHG values in daily operations.
- Actively support other departments and provide assistance when needed.
- Ensure smooth hotel operations from the guest’s perspective.
- Understand all systems and programmes fully.
- Display a proactive and innovative approach to training.
- Some Duty Manager activities may be included.
What We Need From You:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organized, ensuring every reservation, request, and checkout goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Guest Experience Concierge — Fast-Paced Hotel Front Desk in Liverpool employer: RBH
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As part of the Staybridge Suites Liverpool team, you will enjoy exceptional benefits such as discounted hotel rates, flexible working arrangements, and opportunities for personal growth through course sponsorship. Located in the heart of Liverpool's iconic Royal Albert Docks, you'll not only be part of a top-rated hospitality employer but also have the chance to explore the city's rich culture and attractions during your time off.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge — Fast-Paced Hotel Front Desk in Liverpool
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out Staybridge Suites Liverpool online. Familiarise yourself with their services and local attractions so you can chat confidently about how you can enhance the guest experience.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with a friend or family member. This will help you feel more comfortable handling inquiries and requests, showing that you're the perfect fit for a fast-paced front desk role.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your quick-thinking abilities and adaptability in a lively environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RBH team and being part of their amazing culture.
We think you need these skills to ace Guest Experience Concierge — Fast-Paced Hotel Front Desk in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Concierge role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to handle busy situations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBH
✨Know the Hotel Inside Out
Before your interview, take some time to research Staybridge Suites Liverpool. Familiarise yourself with their facilities, services, and the local area. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a Guest Experience Concierge, your ability to connect with guests is crucial. Prepare examples of how you've created memorable experiences for customers in the past. Think about times when you went above and beyond to meet someone's needs or resolve an issue.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess your ability to handle busy situations. Prepare to discuss how you manage stress and prioritise tasks when things get hectic. You might even want to role-play some scenarios with a friend to practice your responses.
✨Embrace the Team Spirit
Highlight your teamwork skills during the interview. Share stories that demonstrate your flexibility and willingness to support colleagues. Remember, they’re looking for someone who can keep the good vibes rolling across departments, so be sure to convey your collaborative spirit!
