At a Glance
- Tasks: Lead and supervise events, ensuring exceptional service and guest satisfaction.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible working, and wellness activities.
- Other info: Opportunities for growth and development in a fast-paced setting.
- Why this job: Be part of a dynamic team in a vibrant hotel environment.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on‑site gym, complete with a heated indoor pool, perfect for unwinding.
Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
Our Benefits:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF MEETING & EVENTS SUPERVISOR AT OUR HOTEL:
What you'll be doing:
- Ensure all meeting rooms are set to Crowne Plaza standards and individual guests’ requirements at all times.
- Ensure all meeting/events organisers are met on arrival and departure as per Crowne Plaza Standards.
- Ensure all meeting/events are run as to guest requirements and Crowne Plaza standards.
- Ensure all guest requests or enquiries are facilitated in a professional manner, accurate information is given and guest’s needs are anticipated at every opportunity to ensure exceptional customer service every time.
- Liaise with contractors and suppliers to ensure the set up and meeting/events are all successful.
- Monitor event spaces, ensuring set‑up, cleanliness, and ambience meet brand standards.
- Oversee service delivery during events – including food and beverage, AV transitions, and guest requests.
- Collaborate with the kitchen and bar teams to ensure the timely and accurate service of meals and drinks.
- Train and guide junior team members, providing coaching and support where needed.
- Step in to resolve any service challenges quickly and professionally.
- Assist with pre‑event briefings and post‑event reviews to support continuous improvement.
- Maintain event documentation and ensure clear communication across department.
WHAT WE NEED FROM YOU:
- Previous experience in a supervisory role within hospitality, events, or banqueting.
- Strong floor presence with a natural ability to lead, motivate, and inspire a team.
- Excellent communication skills and confidence working directly with clients and guests.
- A calm, composed, and solutions‑focused mindset during high‑pressure moments.
- A sharp eye for detail and a drive to uphold luxury presentation and service standards.
- Flexibility to work across weekdays, evenings, and weekends depending on event needs.
- Passion for hospitality and genuine pride in delivering memorable moments.
What We Need From You:
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
- A strong presence on the floor.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem‑solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast‑paced, lively setting.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
Lead Meeting & Events Supervisor employer: RBH
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and individual growth. Located in the dynamic East London Docklands, our Crowne Plaza hotel provides exceptional benefits such as flexible working arrangements, generous leave policies, and opportunities for professional development, all within a supportive team environment dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Meeting & Events Supervisor
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in hospitality. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! Research the company and its culture before interviews. This way, you can tailor your responses to show how you fit right into their team at Crowne Plaza.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on showcasing your leadership skills and passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RBH family.
We think you need these skills to ace Lead Meeting & Events Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm and commitment to delivering exceptional guest experiences.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your supervisory experience and any relevant skills that align with the role of Lead Meeting & Events Supervisor at Crowne Plaza London Docklands.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically to make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Crowne Plaza London Docklands!
How to prepare for a job interview at RBH
✨Know the Venue Inside Out
Before your interview, take some time to research the Crowne Plaza London Docklands. Familiarise yourself with its facilities, services, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with their values and standards.
✨Showcase Your Leadership Skills
As a Lead Meeting & Events Supervisor, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and maintain high service standards, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest requests. Think of specific instances where you’ve had to think on your feet or adapt quickly to changing circumstances. This will showcase your calm and composed mindset, which is essential for this role.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share what excites you about creating memorable experiences for guests and how you plan to contribute to the hotel's success. A genuine passion can set you apart from other candidates.
