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For Companies At a Glance
- Tasks: Deliver exceptional in-room dining experiences and ensure guest satisfaction throughout the night.
- Company: Join RBH, a top-rated hospitality employer focused on people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible hours, free meals, and more perks!
- Why this job: Be part of a luxury hotel team in Edinburgh and make guests feel at home.
- Qualifications: A positive attitude and strong communication skills are essential; experience is a bonus.
- Other info: Great opportunities for career growth in a vibrant and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the In-Room Dining Night Attendant role at RBH
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Our Hotel
Located on St. Andrew Square in the heart of Edinburgh, The Edinburgh Grand is a luxury hotel and part of Marriott’s prestigious Luxury Collection. Set in a beautifully restored historic building, we offer stylish serviced apartments, exceptional dining, and outstanding service that reflects the spirit and sophistication of the city.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day’s holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A Night in the Life of an In-Room Dining Night Attendant
- Greet guests over the phone with warmth and professionalism, ensuring a personalised and efficient ordering experience.
- Take and process in-room dining orders accurately, noting dietary needs, preferences, and special requests.
- Deliver food and beverages promptly and discreetly to guest rooms, maintaining high service and presentation standards.
- Set up in-room dining trays or tables neatly and thoughtfully, creating a comfortable and refined guest experience.
- Clear and collect trays from rooms and corridors, keeping guest areas tidy and uncluttered throughout the night.
- Maintain stock levels in the in-room dining area, preparing trays, condiments, and amenities for upcoming orders.
- Follow hygiene, health, and safety procedures, ensuring a clean, organised, and compliant workspace at all times.
- Liaise with the night kitchen and front office teams to support seamless overnight operations and guest satisfaction.
What We Need From You
- A warm, professional phone manner and a genuine focus on guest comfort and satisfaction.
- Previous room service or hospitality experience is helpful, but a positive attitude is key.
- Clear communication skills to take accurate orders and liaise smoothly with the kitchen team.
- Strong attention to detail in tray setup, delivery, and presentation standards.
- A team-player mindset, always ready to support colleagues across departments when needed.
- Reliability and flexibility to work night shifts and stay calm during busy or unexpected moments.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.
Seniorities and Employment
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
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In-Room Dining Night Attendant employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Room Dining Night Attendant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for roles like the In-Room Dining Night Attendant.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. Think about your past experiences and how they relate to the role. We want to see your warm personality shine through!
✨Tip Number 3
Show off your attention to detail! When you get the chance to demonstrate your skills, whether it’s during a trial shift or an interview, make sure you highlight how you can create a refined guest experience, just like we do at The Edinburgh Grand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us, making it easier to land that dream job in hospitality.
We think you need these skills to ace In-Room Dining Night Attendant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the In-Room Dining Night Attendant role. Highlight any relevant experience you have in hospitality or customer service, and mention specific skills that match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBH
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an In-Room Dining Night Attendant. Familiarise yourself with the key tasks like taking orders, delivering food, and maintaining hygiene standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your warm and professional phone manner.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle certain situations, like dealing with a difficult guest or managing multiple orders at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how they support employee wellbeing. It shows that you're engaged and serious about joining their team.
