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- Tasks: Supervise housekeeping, ensuring a 5* experience for guests with attention to detail.
- Company: Join The Municipal Hotel & Spa MGallery, Liverpool's first 5* hotel, opened in May 2023.
- Benefits: Enjoy competitive pay, discounts, free meals, and exclusive perks through the ALL Heartists programme.
- Why this job: Be part of a vibrant team creating memorable experiences in a stunning historic setting.
- Qualifications: A positive attitude, attention to detail, and a passion for hospitality are essential.
- Other info: Full-time role with varied shifts; perfect for those looking to grow in the hospitality industry.
The Municipal Liverpool , Municipal Building, Dale St, Liverpool, Lancashire, L2 2DH
SHARE:
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A HOUSEKEEPING SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you\’ll be doing…
When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too by the memorable visual impact of our rooms and public areas. Our Housekeeping Heartists® maintain our 5* atmosphere with care and precision for the finer details and our Housekeeping Supervisors check and ensire these wow factors are delivered to our guests. They take pride in adding personalised touches, checking the finer details and providing a luxury inner sanctuary for our guests. This role is contracted to 40 hours per week -varied shifts.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
- A positive can do attitude and the passion to stand out and be proud of our hotel team standards.
- The skill to welcome our guests through finer details and also in person! Providing care and warmth in every guest connection.
- Excellent presentation skills with attention to detail in every room check and public area check.
- The ability to support our Heartist® Housekeepers, pitching in if required along with training and developing our team.
Other duties include;
- Ensure service standards and service times are maintained by offering a prompt and efficient service. Create a timeless memory with your exceptional presentation skills and finishing touches.
- To be fully aware of arrivals, departures and special requests.
- To be aware of time and the ability to prioritise and delegate.
- To assist in stock taking, orders and processing deliveries.
- To work positively and collaboratively with all departments and Heartists®.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture… To learn more about our full benefits package, to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH
The Municipal Liverpool Municipal Building, Dale St, Liverpool, Lancashire, L2 2DH
- Job Ref RBH14410
- Branch The Municipal Liverpool
- Location Liverpool
- Salary/Benefits ÂŁ12.50 per hour plus Gratuities and Excellent benefits (Full Time)
- Contract type Permanent
- Hours Full Time
- Shift pattern Varied shifts according to needs of the business
- Hours per week 40
- Date posted 28/06/2024
- Closing date 23/08/2024
Housekeeping Supervisor employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the unique features of The Municipal Hotel & Spa MGallery. Understanding its history and the luxury experience it offers will help you connect with the hotel's ethos during your interactions.
✨Tip Number 2
Showcase your attention to detail in every conversation. As a Housekeeping Supervisor, you'll need to demonstrate how you can maintain high standards and create memorable experiences for guests.
✨Tip Number 3
Emphasise your teamwork skills. Highlight any past experiences where you've successfully collaborated with others, as this role requires working positively with all departments and supporting your team.
✨Tip Number 4
Prepare to discuss your approach to training and developing staff. Being able to articulate how you would support and uplift your team will show that you're ready to take on the supervisory responsibilities.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Housekeeping Supervisor position. Understand the key responsibilities and the qualities they are looking for, such as attention to detail and a positive attitude.
Tailor Your CV: Customise your CV to highlight relevant experience in housekeeping or supervisory roles. Emphasise your skills in maintaining high standards, training staff, and providing excellent guest service, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the hotel's values. Mention specific examples from your past experiences that demonstrate your ability to create memorable guest experiences and lead a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Housekeeping Supervisor role.
How to prepare for a job interview at RBH
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Highlight Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Be prepared to discuss how you ensure high standards in cleanliness and presentation. You might want to mention any systems or checklists you use to maintain these standards.
✨Demonstrate Leadership Skills
Since this role involves supervising a team, be ready to talk about your leadership style. Share experiences where you've successfully trained or motivated team members, and how you handle challenges within a team setting.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions. Ask about the hotel's approach to guest satisfaction, team dynamics, or how they support their staff's professional development. This demonstrates your commitment to being an active part of their team.