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- Tasks: As a Housekeeping Assistant, you'll maintain our stunning 5* hotel atmosphere with attention to detail.
- Company: Join The Municipal Hotel & Spa MGallery, Liverpool's first 5* hotel, where history meets luxury.
- Benefits: Enjoy perks like discounts, free meals, birthday leave, and exclusive experiences through our ALL Heartists programme.
- Why this job: Be part of a passionate team creating memorable guest experiences in a vibrant, supportive environment.
- Qualifications: We value personality and potential; bring a positive attitude and excellent presentation skills.
- Other info: Flexible shifts available; apply now to let your passion shine!
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone\’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal\’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with one-of-a-kind designs )
A DAY IN THE LIFE OF A EVENING HOUSEKEEPING ASSISTANT AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you\’ll be doing…
We are looking for new Evening Shift Housekeeping Assistants in order to offer a turn down service to our guests. This involves cleaning and tidying rooms and bathrooms in preparation for the evening wind down. This role is flexible shifts and as a hotel we operate over 7 days therefore flexibility with your days of work (inclusive of weekends) is a must. In addition to the turn down service our Housekeeping Assistants complete a variety of duties based on business requirements, from linen porterage, cleaning of public areas, in house laundry, logistic / storage and top up of supplies and cleaning and servicing guest bedrooms.
When you enter our hotel you will be \\\”wowed\\\” and we aspire for our guests to be bowled over too by the memorable visual impact of our rooms and public areas. Our Housekeeping Heartist team works in harmony with all departments to delivery 5* hospitality in our rooms and/or public areas. The ultimate goal is to maintain our 5* atmosphere with care and precision for the finer details and have a strong awareness of time management. Our Heartists work with precision and care to enhance the guest experience. Offering personalised touches, exuding a passion for the finer details and in providing a luxury inner sanctuary for our guests.
What We Need From You
We hire mostly on personality & potential but here are a few of our requirements…
- A positive can do attitude and the passion to provide 5* Hospitality.
- To have excellent teamwork and communication skills, establishing strong relationships across all departments.
- The provision of care and a passion for delivering a positive guest experience and promoting 5* standards.
- To excel in time management and pride in standards of work.
- To be available to work evenings 6pm – 9pm
What We Offer
When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day\’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What\’s not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
To learn more about our full benefits package, click here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact
Apply now. Let your passion shine. #MGallery #MGalleryMoments
Housekeeping Assistant employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Assistant
✨Tip Number 1
Familiarise yourself with the unique features of The Municipal Hotel & Spa MGallery. Understanding its history and the luxurious experience it offers will help you connect with the hotel's ethos during your interactions.
✨Tip Number 2
Showcase your personality during any informal conversations or interviews. The hotel values a positive attitude and a passion for hospitality, so let your enthusiasm shine through!
✨Tip Number 3
Prepare to discuss how you can contribute to creating memorable experiences for guests. Think of examples from your past where you went above and beyond in customer service.
✨Tip Number 4
Network with current employees if possible. Engaging with them can provide insights into the hotel culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Housekeeping Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Municipal Liverpool is looking for in a Housekeeping Assistant. Pay attention to the skills and qualities they value, such as attention to detail and a positive attitude.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any previous housekeeping roles or customer service experience, and showcase your ability to create memorable guest experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at The Municipal Liverpool specifically, and how you can contribute to their goal of creating magical moments for guests.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates your attention to detail, which is crucial for a role in housekeeping.
How to prepare for a job interview at RBH
✨Show Your Personality
The Municipal Hotel values personality and potential, so be sure to let your true self shine during the interview. Share your passion for hospitality and how you can contribute to creating memorable experiences for guests.
✨Highlight Attention to Detail
As a Housekeeping Assistant, attention to detail is crucial. Prepare examples of how you've maintained high standards in previous roles, focusing on the finer details that enhance guest experiences.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be ready to discuss how you work positively with others and contribute to a team environment. Share any experiences where teamwork led to successful outcomes.
✨Prepare for Guest Interaction Scenarios
Since you'll be welcoming guests, think about how you would handle various situations. Practice responses to common guest requests or issues, showcasing your ability to provide care and warmth in every interaction.
