At a Glance
- Tasks: Keep our hotel sparkling clean and assist guests with their needs.
- Company: Join the award-winning Crown Hotel Harrogate, a top place to work in hospitality.
- Benefits: Enjoy discounts, flexible hours, free meals, and extra holiday for your birthday!
- Other info: Flexible shifts available, perfect for students or those seeking part-time work.
- Why this job: Be part of a friendly team that values your contributions and supports your growth.
- Qualifications: Attention to detail and a passion for cleanliness are key!
We are looking for a reliable and proactive Public Area Cleaner to help maintain exceptional cleanliness and presentation standards across our property. This varied role combines housekeeping responsibilities with public area and café cleaning duties, while providing operational support to the Duty Manager and assisting guests with requests as required.
The successful candidate will spend approximately half of their shift supporting housekeeping operations, including cleaning and servicing guest accommodation areas to company standards, and approximately half supporting the cleanliness, presentation and upkeep of the café, reception, toilets and public spaces. The role also involves assisting the Duty Manager with cleaning-related tasks, maintaining high standards across the site, responding positively to guest requests and helping to create a welcoming, safe and enjoyable environment for all guests and visitors.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors.
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day’s holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A HOUSEKEEPING TEAM MEMBER:
- Ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation.
- Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly.
- Follow health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests.
What We Need From You:
- Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation.
- Organisational skills to manage administrative tasks efficiently.
- Strong communication and interpersonal skills to work effectively with team members, other departments, and guests.
- Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance.
- Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Public Area Cleaner in Harrogate employer: RBH
RBH in Belfast is an exceptional employer that prioritises guest satisfaction and employee well-being. With flexible working hours, discounted hotel rates, and life insurance, we foster a supportive work culture that encourages personal growth and development. Join us to be part of a dynamic team where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Public Area Cleaner in Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH
Don't be shy about reaching out to RBH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
