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For Companies At a Glance
- Tasks: Create memorable guest experiences and manage check-ins and check-outs with a smile.
- Company: Join a top-rated hospitality team at the brand new Holiday Inn Blackpool.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Why this job: Be the friendly face that makes guests feel special and valued.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
The Holiday Inn Blackpool & Marco\’s New York Italian Restaurant, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\\\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A GUEST SERVICES RECEPTION ASSISTANT
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
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Guest Services Reception Assistant employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Reception Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and what makes them tick. This way, you can show off how you fit right in with their people-first approach.
✨Tip Number 2
Practice your people skills! As a Guest Services Reception Assistant, you'll be the face of the hotel. Role-play common scenarios with friends or family to nail down your responses and keep that positive vibe flowing.
✨Tip Number 3
Be ready to share your local knowledge! Brush up on the best brunch spots and hidden gems in Blackpool. Guests will love your recommendations, and it shows you're genuinely invested in enhancing their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at RBH!
We think you need these skills to ace Guest Services Reception Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Guest Services Reception Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to multitask.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at RBH
✨Know the Company Inside Out
Before your interview, take some time to research RBH and the Holiday Inn Blackpool. Understand their values, mission, and what makes them a top place to work in hospitality. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Show Off Your People Skills
As a Guest Services Reception Assistant, your ability to connect with guests is crucial. Prepare examples of how you've created memorable experiences for customers in the past. Think about times when you went above and beyond to make someone’s day better—this will showcase your people skills perfectly!
✨Master the Art of Multitasking
In this role, you'll be juggling various tasks at once. During the interview, highlight your experience with multitasking and problem-solving. Share specific instances where you successfully managed multiple responsibilities while maintaining a positive attitude—this will demonstrate your readiness for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your genuine interest in the role and helps you determine if it’s the right fit for you too.
