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For Companies At a Glance
- Tasks: Lead the food & beverage team to deliver exceptional guest service and manage daily operations.
- Company: Join the brand new Holiday Inn Blackpool, part of a vibrant regeneration project.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and enhanced leave options.
- Why this job: Be a key player in creating memorable dining experiences at a renowned restaurant.
- Qualifications: Experience in F&B management, strong leadership, and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Guest Services Manager F&B role at RBH
The Holiday Inn Blackpool & Marco\’s New York Italian Restaurant, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian.
As Guest Services Manager F&B at the Holiday Inn Blackpool, you will be responsible for the day-to-day service running of food & beverage throughout the hotel. Driving service in both the restaurant and bar and leading the team on the floor.
What we offer
- Discounted hotel room rates for you and your friends & family
- An additional day\\\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Stream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A Day in the Life of the Guest Services Manager F&B at the Holiday Inn Blackpool
- Lead and motivate the food & beverage team in delivering excellent, personalised guest service
- Create a welcoming environment in all food & beverage outlets, fostering a culture of great service
- Collaborate with all hotel departments to ensure a seamless coordination between food & beverage service and overall guest service within the hotel
- Manage daily staff rotas, ensuring adequate staffing levels across all food & beverage outlets, whilst also supporting the team in their own work-life balance
- Manage departmental recruitment needs, collaborating with HR when required to ensure adequate staffing levels throughout the year
- Work closely with the senior leadership team to ensure effective departmental communication
- Conduct regular team meetings to communicate expectations, updates and operational goals
- Collaborate with the Head of Food & Beverage and senior leadership team to conduct performance reviews, identifying training needs and facilitate ongoing development opportunities
- Lead by example and work collaboratively with the senior leadership team to drive initiatives to promote employee engagement, retention and morale
- Monitor feedback from guests and implement improvements to service and operations as needed
- Contribute to the success of the Marco Pierre White brand by ensuring brand standards are adhered to by the food & beverage team
- Conduct duty management responsibilities and act as hotel ambassador, with a full understanding of hotel and brand standards in all areas of the hotel operation
What we need from you
- Proven experience within and F&B background, ideally within a hotel environment
- Strong leadership skills with the ability to motivate, train and manage a diverse team
- Excellent communication, organisational, and time management skills
- A sound knowledge of food & beverage, with a passion for delivering exceptional service
- Strong financial acumen, with experience of managing budgets and achieving revenue targets
- Proficiency in point-of-sale systems, on-line booking channels and inventory management tools
- Experience in performance management, including conducting regular team meetings, appraisals and providing constructive feedback to the team
- Ability to handle guest feedback and complaints professionally, ensuring prompt resolutions to any issues
- A thorough understanding of health & safety regulations and food safety standards
- Flexibility with working hours which will include evenings, weekends and public holidays, as needed by the business
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries: Hospitality
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Guest Services Manager F&B employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager F&B
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with the Guest Services Manager role and be ready to share specific examples.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and polished, as this reflects your understanding of the industry standards and the importance of guest service.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Services Manager F&B
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your love for food and beverage shine through! Share any relevant experiences that highlight your enthusiasm for delivering exceptional service in a hospitality setting.
Tailor Your CV: Make sure to customise your CV to match the Guest Services Manager role. Highlight your leadership skills and any experience you have in managing teams, as well as your knowledge of food and beverage operations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Holiday Inn Blackpool!
How to prepare for a job interview at RBH
✨Know Your F&B Stuff
Make sure you brush up on your food and beverage knowledge before the interview. Be ready to discuss trends in the industry, popular dishes, and how to create a memorable dining experience. This will show that you're passionate about the role and understand what it takes to deliver exceptional service.
✨Show Off Your Leadership Skills
As a Guest Services Manager, you'll need to lead a diverse team. Prepare examples of how you've motivated and trained staff in the past. Think about specific situations where you turned challenges into successes, as this will demonstrate your ability to manage and inspire a team effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle guest feedback or complaints, so have a few strategies in mind that showcase your problem-solving skills and commitment to guest satisfaction.
✨Understand the Brand
Familiarise yourself with the Marco Pierre White brand and the Holiday Inn's values. Be prepared to discuss how you can contribute to maintaining their standards and enhancing the guest experience. Showing that you align with their mission will set you apart from other candidates.
