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For Companies At a Glance
- Tasks: Lead the front office team to deliver exceptional guest service and manage daily operations.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible working, discounted hotel stays, and wellness events throughout the year.
- Why this job: Join a passionate team in a supportive environment focused on guest satisfaction and personal growth.
- Qualifications: 1-2 years of supervisory experience in hospitality with strong communication skills required.
- Other info: We promote an inclusive culture and offer course sponsorship for your professional development.
The predicted salary is between 30000 - 42000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you'll be doing:
- Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed.
- Address guest needs promptly and professionally, building lasting impressions and guest loyalty.
- Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards.
- Train and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently.
- Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction.
- Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management.
- Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships.
- Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members.
What We Need From You
- A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting.
- Proven record of effectively leading a team, building positive dynamics, and coaching for performance.
- Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally.
- Strong organizational abilities to manage daily operations and administrative tasks efficiently.
- Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite.
- Resourceful, solution-oriented, and comfortable making decisions under pressure.
- Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Guest Service Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the specific front desk systems mentioned in the job description, like Opera. Having hands-on experience or knowledge of these systems can set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlighting your ability to motivate and train staff will resonate well with the hiring managers.
✨Tip Number 3
Research RBH's values and culture, especially their commitment to diversity and employee wellbeing. Being able to discuss how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Prepare to discuss specific instances where you've handled guest complaints effectively. Demonstrating your problem-solving skills and empathy will show that you're well-suited for the Guest Service Manager role.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management and guest service. Use specific examples that demonstrate your leadership skills and ability to resolve guest issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention why you want to work for RBH and how your values align with their commitment to diversity and employee wellbeing.
Showcase Your Skills: In your application, emphasise your proficiency with property management systems and your organisational abilities. Provide examples of how you've successfully led a team and improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at RBH
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific examples of how you've handled challenges in a supervisory role.
✨Demonstrate Your Guest Service Passion
This role is all about delivering exceptional guest service. Share stories that highlight your commitment to guest satisfaction, how you've resolved complaints, and the impact of your actions on guest loyalty.
✨Familiarise Yourself with Hotel Operations
Understand the daily operations of a front office, including check-in/out processes and billing. Be ready to discuss how you would ensure efficiency and high service standards in these areas.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.
