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For Companies At a Glance
- Tasks: Welcome guests and ensure a memorable experience from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and wellness events.
- Why this job: Join a passionate team in a vibrant environment with opportunities for growth and connection.
- Qualifications: Friendly personality, excellent communication skills, and a proactive attitude are essential.
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 8000 - 12000 £ per year.
At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors. We are proud to be rated as one of the Top 30 Best Places to Work in Hospitality! We are passionate about our industry and are always looking for new talent to join our journey.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced maternity, adoption, and shared parental leave
- Course sponsorship opportunities
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral, up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life insurance
- Employee Assistance Programme
- Social and wellness events throughout the year
- Free meals on duty, saving you over £1000 annually
- And much more!
A Day in the Life of a Guest Service Assistant
What you'll be doing...
- Welcoming guests warmly, making their first impression memorable from check-in to check-out
- Handling check-ins, check-outs, and assisting guests throughout their stay
- Providing local recommendations and answering guest questions
- Processing bookings and payments accurately for a hassle-free experience
- Collaborating with housekeeping and maintenance to fulfill guest requests promptly
- Maintaining a professional and inviting front desk environment
- Managing calls, emails, and reservations efficiently, even under pressure
- Going the extra mile to accommodate special requests and enhance guest experiences
What We Need From You
- A friendly personality with a passion for connecting with people
- Excellent communication skills and team collaboration
- Attention to detail, especially with reservations and guest needs
- A proactive problem-solver with a positive attitude
- Team spirit and willingness to assist wherever needed
- High energy and adaptability to thrive in a dynamic environment
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We value diversity and strive to create an inclusive, people-first culture. If you require reasonable adjustments during our recruitment process, please contact us.
Guest Service Assistant Breakfast employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant Breakfast
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what RBH offers will help you provide better recommendations to guests and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with guests from various backgrounds, so being able to engage warmly and effectively is key.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you've successfully handled guest requests or resolved issues, as this will demonstrate your proactive approach.
✨Tip Number 4
Emphasise your adaptability. The hospitality industry can be fast-paced and unpredictable, so highlighting your ability to thrive in dynamic environments will make you stand out.
We think you need these skills to ace Guest Service Assistant Breakfast
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention specific reasons why you want to work at RBH and how your skills can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Use bullet points to clearly outline your achievements and how they relate to the skills required for this position.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at RBH
✨Show Your Friendly Personality
As a Guest Service Assistant, your ability to connect with people is crucial. During the interview, let your friendly nature shine through. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Excellent Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated with guests or team members in the past. Use clear and concise language to express your thoughts during the interview.
✨Highlight Your Attention to Detail
Attention to detail is vital when handling reservations and guest needs. Share specific examples of how you've ensured accuracy in previous roles, whether it's managing bookings or addressing guest requests.
✨Exhibit a Proactive Problem-Solving Attitude
In hospitality, challenges can arise unexpectedly. Prepare to discuss situations where you've had to think on your feet and resolve issues quickly. Show that you have a positive attitude and are willing to go the extra mile for guests.
