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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Why this job: Be the friendly face that brightens guests' days in a dynamic environment.
- Qualifications: A welcoming personality with strong communication and problem-solving skills.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty, saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you’ll be doing…
- Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
- Handle check‑ins, check‑outs and everything in between with ease, helping guests settle in seamlessly.
- Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
- Kitchen duties, including preparing and serving meals; work in a licensed bar, preparing and serving drinks; cleaning duties, both front‑of‑house and back‑of‑house.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly. Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
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Guest Service Assistant employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and what makes them a top place to work. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face welcoming guests. Role-play common scenarios with friends or family to boost your confidence and communication skills before the big day.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from past experiences where you handled tricky situations with a positive attitude. This will demonstrate your adaptability and readiness to tackle challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the RBH family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and making their day brighter.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight your strong communication skills and any experience you have in hospitality. We love seeing how you can bring value to our team!
Be Detail-Oriented: Pay attention to the details in your application. Just like in the role, we appreciate precision! Double-check for any typos or errors, and ensure your information is spot-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at RBH
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Make sure to let your friendly and welcoming nature shine through during the interview. Share stories that highlight your ability to connect with people and create memorable experiences.
✨Know the Company
Do a bit of homework on RBH and their values. Understanding their commitment to diversity, health, and wellbeing will help you align your answers with what they’re looking for. Mention how these values resonate with you and how you can contribute to their culture.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it’s resolving a guest complaint or managing a busy front desk, showing that you can think on your feet and maintain a positive attitude will impress them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.