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- Tasks: Create welcoming experiences for guests and assist with luggage and inquiries.
- Company: Leading hospitality company in Edinburgh with a focus on guest satisfaction.
- Benefits: Friendly work environment, teamwork opportunities, and skill development.
- Why this job: Join a dynamic team and make a difference in guest experiences every day.
- Qualifications: Strong communication skills and a customer service mindset.
- Other info: Perfect for those who thrive in a fast-paced, friendly atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
A leading hospitality company in Edinburgh is seeking a Front Office Porter to create welcoming guest experiences. The ideal candidate will demonstrate strong communication skills, exhibit a customer service mindset, and efficiently assist with luggage and inquiries. The role requires teamwork and the ability to remain calm under pressure. Join us to be part of a friendly environment that prioritises guest satisfaction.
Guest Experience Porter — Front Office employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Porter — Front Office
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the hospitality industry. You never know who might have a lead on a Front Office Porter position or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common guest interactions with a friend. This will help you feel more confident and prepared when you get that interview.
✨Tip Number 3
Stay calm under pressure! Think of scenarios where you might need to handle multiple tasks at once. Practising mindfulness techniques can help you keep your cool, which is super important in a busy front office environment.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to showcase your customer service mindset and teamwork skills in your application to stand out from the crowd.
We think you need these skills to ace Guest Experience Porter — Front Office
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can create welcoming experiences for our guests, so don’t be afraid to share a bit about yourself and your passion for hospitality.
Highlight Your Communication Skills: Strong communication is key in this role. Make sure to showcase any relevant experience where you've effectively communicated with guests or team members. We love seeing examples of how you’ve handled inquiries or resolved issues!
Emphasise Teamwork: Since teamwork is essential for us, mention any past experiences where you’ve worked collaboratively with others. Whether it’s in a previous job or a group project, we want to know how you contribute to a friendly and efficient environment.
Stay Calm Under Pressure: The hospitality industry can get hectic, so it’s important to demonstrate your ability to stay calm under pressure. Share specific examples of how you’ve managed stressful situations in the past, and how you kept things running smoothly.
How to prepare for a job interview at RBH
✨Know the Company
Before your interview, take some time to research the hospitality company. Understand their values, mission, and what makes them stand out in Edinburgh. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Experience Porter, strong communication is key. Prepare examples from your past experiences where you effectively communicated with guests or colleagues. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Demonstrate Your Customer Service Mindset
Think of specific instances where you went above and beyond for a customer. Whether it was resolving an issue or simply making someone’s day better, share these stories. This will highlight your commitment to guest satisfaction, which is crucial for this role.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember to stay calm and composed. Practice deep breathing techniques before your interview, and if you’re asked a tough question, take a moment to think before responding. Showing that you can handle pressure will impress your interviewers.
