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- Tasks: Lead the front desk team and ensure exceptional guest experiences every day.
- Company: Join the Hilton Aberdeen TECA, a leader in hospitality.
- Benefits: Enjoy competitive pay, flexible hours, and awesome perks like discounted stays.
- Other info: Great opportunities for career growth and additional leave for birthdays!
- Why this job: Be a guest experience champion and make a real difference in hospitality.
- Qualifications: Experience in front office services and strong leadership skills required.
The predicted salary is between 25000 - 35000 £ per year.
RBH is looking for an Assistant Front Office Manager to join the Front Office Team at the Hilton Aberdeen TECA. The successful candidate will oversee daily operations, ensuring exceptional guest service and leading the front desk team.
Required qualifications include:
- Proven experience in front office services
- Strong leadership skills
The role offers a competitive salary, flexible work arrangements, and various employee benefits including discounted hotel room rates, an additional day's leave for birthdays, and enhanced parental leave policies.
Front Office Team Lead – Guest Experience Champion employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Lead – Guest Experience Champion
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to front office management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview! Share examples of how you've successfully led a team or improved guest experiences in the past. This will help you stand out as a candidate who can truly champion guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front Office Team Lead – Guest Experience Champion
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles that highlight your commitment to outstanding service.
Highlight Your Leadership Skills: As a Front Office Team Lead, strong leadership is key. Make sure to showcase your experience in leading teams and how you've motivated others to achieve great results. We want to know how you can inspire our front desk team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention the specific skills and experiences that align with what we’re looking for at Hilton Aberdeen TECA.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RBH
✨Know Your Guest Experience
Make sure you understand what exceptional guest service means to the company. Research RBH and the Hilton Aberdeen TECA to get a feel for their values and how they prioritise guest experience. Be ready to share examples from your past roles where you’ve gone above and beyond for guests.
✨Showcase Your Leadership Skills
As a Front Office Team Lead, you'll need to demonstrate strong leadership. Prepare to discuss your management style and provide specific examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to overcome them.
✨Familiarise Yourself with Daily Operations
Brush up on the daily operations of a front office team. Be prepared to discuss how you would handle common situations, such as managing busy check-in times or resolving guest complaints. This shows that you’re not just a people person but also someone who understands the operational side of things.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.