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- Tasks: Lead the front desk team, ensuring every guest feels welcome and cared for.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible working, discounted hotel stays, and free meals on duty.
- Why this job: Join a passionate team in a vibrant environment where every day is unique.
- Qualifications: Experience in guest services with strong communication and leadership skills required.
- Other info: RBH promotes an inclusive culture and offers career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
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JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you\’ll be doing..
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
What We Need From You
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Hospitality
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Front Office Supervisor employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with RBH's values and culture. Since they prioritise diversity, health, and wellbeing, showcasing your alignment with these values during any interactions can set you apart from other candidates.
✨Tip Number 2
Highlight your leadership experience in previous roles. As a Front Office Supervisor, you'll need to lead a team effectively, so be prepared to discuss specific examples of how you've motivated and supported colleagues in the past.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of scenarios where you've successfully handled guest inquiries or challenges, as this will show your ability to maintain a positive atmosphere under pressure.
✨Tip Number 4
Network with current or former employees of RBH if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk operations and guest services. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with RBH's values, particularly in creating a welcoming environment and managing guest experiences.
Highlight Soft Skills: In your application, focus on your communication skills, problem-solving abilities, and adaptability. Provide examples of how you've successfully handled guest inquiries or challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Front Office Supervisor role.
How to prepare for a job interview at RBH
✨Show Your People Skills
As a Front Office Supervisor, your ability to connect with guests and team members is crucial. Be prepared to share examples of how you've successfully handled guest interactions or resolved conflicts in the past.
✨Demonstrate Leadership Experience
Highlight any previous leadership roles or experiences you have had, even if they were informal. Discuss how you motivated your team and maintained a positive atmosphere, as this aligns with the company's values.
✨Be Organised and Detail-Oriented
Since the role involves managing reservations and billing accuracy, be ready to discuss your organisational skills. You might want to mention specific tools or methods you use to stay organised in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.
