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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring guests feel welcome and managing operations smoothly.
- Company: RBH is a top-rated hospitality company prioritising diversity, well-being, and sustainability.
- Benefits: Enjoy discounted hotel rates, extra birthday leave, flexible working, and free meals on duty!
- Why this job: Join a vibrant team in a modern hotel, making a real impact on guest experiences.
- Qualifications: Experience in front desk or guest services with leadership skills preferred.
- Other info: We celebrate individuality and offer a supportive, inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
JOIN US
At RBH, we believe our people are our greatest assets and prioritize their well-being. Our commitment to diversity, health & wellbeing, sustainability, and individuality distinguishes us from competitors and has earned us a spot in the Top 30 Best Places to Work in Hospitality! We are passionate about our industry and continuously seek new talent to join our journey.
OUR HOTEL
AC Hotel by Marriott Glasgow is a modern urban retreat located in the heart of the city at 260 George Street, opened in November 2023. The hotel offers a blend of contemporary elegance and warm Scottish hospitality, providing guests with a refined experience tailored to both business and leisure travelers. Guests can enjoy stylish rooms with sleek design and amenities, relax in the AC Lounge, savor local flavors with a European twist at Hazel restaurant, or utilize versatile event spaces for gatherings and meetings. Upholding Marriott’s high standards with a local touch, AC Hotel Glasgow combines comfort, style, and cultural connectivity.
Our Benefits
You will have access to a benefits package designed with our people in mind:
- Discounted hotel room rates for you and your friends & family
- An extra day off for your birthday
- Enhanced maternity, adoption, and shared parental leave
- Course sponsorship opportunities
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee Assistance Programme
- Social and wellness events throughout the year
- Free meals on duty, saving over £1000 annually
And much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you\’ll be doing:
- Leading the front desk team with friendliness and proactivity, ensuring every guest feels welcome and cared for from arrival to departure.
- Managing front desk operations smoothly, handling check-ins, check-outs, and guest requests efficiently.
- Providing guidance, training, and support to front desk agents to maintain high standards and a positive environment.
- Handling guest inquiries, special requests, and challenges confidently to ensure excellent service.
- Coordinating with housekeeping and maintenance to manage room availability and guest satisfaction.
- Overseeing reservations, check-ins, and billing to ensure accuracy and organisation.
- Assisting with shift planning and scheduling to ensure the front desk is well-prepared.
- Maintaining a welcoming and professional front desk area to enhance guest experiences.
What We Need From You
- Experience in front desk or guest services, with some leadership skills preferred.
- Excellent communication skills and a natural problem-solver, especially in busy situations.
- Organised and detail-oriented, particularly with reservations and billing.
- Team-oriented and supportive, fostering a positive environment for colleagues and guests.
- Decisive and confident, able to keep operations running smoothly.
- Energetic and adaptable, thriving in a fast-paced, guest-facing role.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We value diversity and an inclusive, people-first culture. If you require reasonable adjustments during our recruitment process, please contact us. #J-18808-Ljbffr
Front Office Supervisor employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the AC Hotel by Marriott Glasgow and its unique offerings. Understanding the hotel's blend of contemporary elegance and Scottish hospitality will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Highlight your experience in front desk operations and guest services when networking. Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations, which can give you an edge.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest inquiries and challenges in previous roles. This will showcase your problem-solving skills and ability to maintain high service standards under pressure, which is crucial for a Front Office Supervisor.
✨Tip Number 4
Demonstrate your leadership potential by sharing experiences where you've trained or supported team members. Emphasising your ability to foster a positive environment will resonate well with the values of RBH Hospitality Management.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk or guest services. Emphasise any leadership roles you've held and showcase your communication skills, as these are key for the Front Office Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your problem-solving abilities and how you can contribute to creating a welcoming environment for guests.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisation, teamwork, and adaptability. Provide examples of how you've successfully managed guest inquiries or led a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Front Office Supervisor role.
How to prepare for a job interview at RBH
✨Showcase Your Leadership Skills
As a Front Office Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, highlighting your approach to training and supporting colleagues.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to discuss how you handle guest inquiries and resolve issues, especially in busy situations. Use specific examples to illustrate your problem-solving skills.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, particularly with reservations and billing. Bring up instances where your attention to detail has positively impacted guest satisfaction or operational efficiency.
✨Express Your Passion for Hospitality
Show your enthusiasm for the hospitality industry during the interview. Discuss what excites you about working at AC Hotel by Marriott Glasgow and how you align with their commitment to guest experience and well-being.
