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- Tasks: Welcome guests, manage inquiries, and handle administrative tasks in a vibrant hotel environment.
- Company: Join AC by Marriott, a newly opened hotel in Glasgow, part of the renowned Marriott brand.
- Benefits: Enjoy flexible hours, discounted stays, gym memberships, and team social events.
- Other info: Opportunities for internal development and progression within a supportive team.
- Why this job: Be part of a top-rated workplace that values diversity, wellbeing, and personal growth.
- Qualifications: Strong communication skills and a friendly personality; hotel experience is a plus.
AC by Marriott , 266 GEORGE STREET, Glasgow, Lanarkshire, G1 1QX
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AC HOTEL BY MARRIOTT GLASGOW – Front Office Receptionist
Newly opened 245-bed hotel, part of Marriott’s Signature brand portfolio, is located on Glasgow’s George Street in sight of the city’s iconic George Square.
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
A DAY IN THE LIFE OF A FRONT OFFICE RECEPTIONIST AT AC HOTEL BY MARRIOTT GLASGOW
Reporting to the Front of House Manager, you can expect your working day/evenings to include the following.
- Welcoming guests and acting as their first point of contact
- Logging issues or requests
- Answering the phones to prospective customers and guests
- Completing administration tasks
- Completing concierge services
- Preparing room bills and taking payment
- Answering guest queries, and questions about the hotel, and/or Glasgow
- Signposting guests to our Restaurant and Bar.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Front Office Receptionist you will need the following qualities and skills.
- Enthusiastic
- Driven
- Strong communicatoin and interpersonal skills
- Flexibility
- Experience of Hotel Reception or working with the General Public preferred.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
-
- Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
- Service charges each month
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Discounted Gym Membership
- Discounts for Supermarkets, High Street Retailers, and Cinema Tickets
- Team Social Events
- Employee Assistance Programme and access to counselling support
- Future opportunities to develop within hazel through. We actively encourage internal development and progression.
- Free meals on duty saving you over £1000 per year
- And more…
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
AC by Marriott 266 GEORGE STREET, Glasgow, Lanarkshire, G1 1QX
- Job Ref RBH14607
- Branch AC by Marriott
- Location Glasgow
- Salary/Benefits £11.77 Per Hour + Great Company Perks!
- Contract type Permanent
- Hours Full Time
- Hours per week Full Time
- Date posted 02/08/2024
- Closing date 15/09/2024
Scheduled to open in 2023, the new 245-bed hotel, part of Marriott’s Signature brand portfolio, will be located on Glasgow’s George Street in sight of the city’s iconic George Square.
Front Office Receptionist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with the AC by Marriott brand and its values. Understanding their commitment to customer service and employee wellbeing will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Front Office Receptionist role. Engage in conversations with friends or family about hospitality scenarios to build your confidence in handling guest queries and requests.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability during the interview. Think of examples from past experiences where you successfully managed changing situations or dealt with diverse guests, as this will demonstrate your suitability for the role.
✨Tip Number 4
Network with current employees or those in similar roles within the hospitality industry. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or hotel reception roles. Emphasise your strong communication and interpersonal skills, as these are crucial for the Front Office Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and potential. Mention why you want to work at AC by Marriott and how your values align with their people-first culture. Be sure to include specific examples of your flexibility and experience with the general public.
Highlight Relevant Skills: In your application, clearly outline your driven nature and any previous experience in hospitality or customer-facing roles. This will help demonstrate that you possess the qualities they are looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Office Receptionist.
How to prepare for a job interview at RBH
✨Show Your Personality
Since the company values personality and potential, be yourself during the interview. Share your experiences and how they shaped your communication skills, as this role is all about interacting with guests.
✨Research the Hotel
Familiarise yourself with AC by Marriott and its offerings. Knowing about their services, location, and unique features will help you answer questions confidently and show your genuine interest in the position.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think of examples where you've successfully handled guest queries or resolved issues, as this will demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or the hotel's approach to guest satisfaction. This shows your enthusiasm and eagerness to contribute.