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For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth check-in experience.
- Company: RBH is a top-rated hospitality company prioritising diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible hours, and free meals on duty.
- Why this job: Join a passionate team in a luxury hotel, enhancing guest experiences in Edinburgh.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn are key.
- Other info: Previous experience is a plus, but not essential; we value your enthusiasm!
The predicted salary is between 20000 - 30000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
The Edinburgh Grand, part of Marriott’s prestigious Luxury Collection, is located in the heart of Edinburgh’s New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world-class service. As Scotland’s first Luxury Collection hotel, we’re proud to deliver an unforgettable guest experience with a strong sense of place and heritage.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE PORTER AT OUR HOTEL
- Be the welcoming presence that greets guests at the door, offering a helping hand and a warm smile that sets the tone for their stay.
- Assist with luggage, guiding guests smoothly from arrival to their rooms, ensuring they feel cared for from the very first moment.
- Become the go-to guide for directions within the hotel and beyond, helping guests navigate facilities and sharing insider tips on local attractions.
- Master the art of multitasking: from delivering messages and handling guest requests to supporting the front desk team—all with efficiency and positivity.
- Keep the lobby and entrance looking polished and inviting, creating a space that reflects the hotel’s high standards.
- Coordinate seamlessly with reception, housekeeping, and concierge, ensuring guest needs are met quickly and without fuss.
- Surprise and delight guests with thoughtful gestures—whether it’s remembering their names, offering assistance before they ask, or adding those small touches that make a big difference.
What We Need From You
- A people person with a natural ability to connect, making guests feel welcome and valued.
- Strong communication skills, confidently assisting guests, coordinating with colleagues, and sharing local knowledge.
- Organised and attentive, ensuring luggage, requests, and guest movements are handled smoothly and professionally.
- A problem-solver who stays calm under pressure, keeping everything running seamlessly even during busy times.
- A team player with a flexible, can-do attitude, supporting the front office and other departments whenever needed.
- Energetic and adaptable, thriving in a dynamic environment where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.
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Front Office Porter employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Porter
✨Tip Number 1
Familiarise yourself with the local area, especially Edinburgh's Royal Mile and its attractions. This knowledge will not only help you assist guests better but also show your genuine interest in providing exceptional service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more confident in greeting guests and handling their requests professionally.
✨Tip Number 3
Demonstrate your proactive attitude by thinking of ways to enhance the guest experience. Prepare a few ideas or suggestions that you can share during the interview to showcase your initiative.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work various shifts. Highlight any previous experiences where you successfully adapted to changing schedules or high-pressure situations.
We think you need these skills to ace Front Office Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front Office Porter position. Tailor your application to highlight how your skills and experiences align with what RBH is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the company’s values. Mention specific aspects of the role and how you can contribute to enhancing the guest experience at Old Town Chambers.
Highlight Relevant Experience: In your CV, emphasise any previous customer-facing or hospitality roles, even if they are not directly related. Focus on transferable skills such as communication, teamwork, and problem-solving that would be beneficial in a fast-paced environment.
Showcase Your Personality: Since the role requires a warm and friendly approach, ensure your application reflects your personality. Use a conversational tone in your cover letter and CV to convey your genuine passion for providing exceptional service.
How to prepare for a job interview at RBH
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service, as this aligns with the company's values.
✨Demonstrate Local Knowledge
Familiarise yourself with Edinburgh's local attractions and hidden gems. Being able to recommend places to guests will showcase your proactive attitude and enhance their experience, which is crucial for a Front Office Porter.
✨Exude a Friendly Demeanour
Since the role requires a warm and approachable personality, practice your greeting and body language. A friendly smile and confident eye contact can make a great first impression on the interviewers.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific guest situations or busy periods. Think of examples from past experiences where you went above and beyond to meet guest needs, demonstrating your problem-solving skills.
