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- Tasks: Lead the front desk team, ensuring guest satisfaction and smooth operations.
- Company: Join Holiday Inn Blackpool, a top-rated hospitality employer focused on people and diversity.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, flexible hours, and free meals on duty.
- Other info: Full-time position with various shift patterns; apply by 28/08/2024.
- Why this job: Be part of a new four-star hotel in a vibrant regeneration project with a supportive culture.
- Qualifications: Experience in a customer-facing role within a branded hotel and strong leadership skills required.
The predicted salary is between 30000 - 42000 £ per year.
Holiday Inn Blackpool , 85 Talbot Road, Blackpool, Lancashire, FY1 1LL
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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
THE OPPORTUNITY
We have commenced our search for an experienced Front Office Manager to join Blackpools newest gem Holiday Inn Blackpool. Reporting directly to the Operations Manager. This brand-new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The property boasts 144 bedrooms,3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.
Duties and responsibilities for this amazing role includes the following:
- Responsible for the day to day running of the front desk, overseeing shifts, managing guest expectations, and delivering guest satisfaction.
- Acting as a Duty Manager on a rota basis.
- Engage, lead and develop the team to provide excellent guest service.
- Train and implement Brand standards within the team.
- Ensure all team responsibilities are completed to the required standards.
WHAT WE NEED FROM YOU
To succeed in the role of Front Office Manager, you will need the following qualities and skills.
- Experience of working within a branded hotel environment, in a customer facing role.
- Ability to work well under pressure in a fast-paced environment whilst maintaining a positive can-do attitude.
- Friendly efficient team player.
- A visible leader who can demonstrate a confident approach to problem solving and service recovery.
- Ability to train and develop your team, with a planned approach to managing the team.
- Deliver excellent customer service.
- Proactive shift management skills and great time management skills.
- Enthusiastic with the ability to multitask.
- Opera PMS experience preferred.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
- Share of Service Charge.
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
Holiday Inn Blackpool 85 Talbot Road, Blackpool, Lancashire, FY1 1LL
- Job Ref RBH14496
- Branch Holiday Inn Blackpool
- Location Blackpool
- Salary/Benefits Market Related Salary.
- Contract type Permanent
- Hours Full Time
- Shift pattern Various Shift Patterns based on Hotel Operation.
- Hours per week 40
- Date posted 15/07/2024
- Closing date 28/08/2024
A new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district.
Front Office Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand standards and values. Understanding their commitment to guest satisfaction and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing front desk operations and leading teams in a fast-paced environment. Be ready to share specific examples of how you've successfully handled guest complaints or service recovery situations.
✨Tip Number 3
Demonstrate your knowledge of Opera PMS or similar property management systems. If you have experience with these tools, be prepared to discuss how they have helped you improve efficiency and guest service in your previous roles.
✨Tip Number 4
Show your enthusiasm for the hospitality industry and your willingness to contribute to the hotel's success. Research the ongoing regeneration project in Blackpool and express how you can play a role in enhancing the guest experience at this new hotel.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Front Office Manager position. Tailor your application to highlight relevant experience in customer service and team management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the hospitality industry, particularly in front office roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the job requirements, such as managing a team or improving guest satisfaction. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at RBH
✨Show Your Customer Service Skills
As a Front Office Manager, your ability to manage guest expectations and deliver satisfaction is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved guest issues or enhanced their stay.
✨Demonstrate Leadership Qualities
This role requires you to lead and develop a team. Highlight your leadership style and provide examples of how you've motivated your team in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with Opera PMS
Since Opera PMS experience is preferred, make sure you understand its functionalities. If you have used it before, be ready to discuss how you utilised it to improve front desk operations.
✨Emphasise Your Multitasking Abilities
The job demands excellent time management and multitasking skills. Prepare to discuss how you prioritise tasks during busy periods and ensure that all responsibilities are completed to the required standards.